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Job title

Entry Level Help Desk

Company Ajilon
Wage between $0.00 - $0.00 Hourly
Location United States, Colorado, Colorado Springs
Employment type Contract to Perm
Education Associate
Year Experience Academic Only
Travel None
Published on 10/19/2009
Description
Ajilon Consulting is a subsidiary of the Adecco Group, a global leader in managed services, consulting and specialized recruiting with a footprint in over 70 countries around the world. We focus on providing staffing and consultative solutions for the IT function, and through Adecco, we can also offer solutions for the functions of engineering, finance and accounting, legal, clinical, administrative, and sales and marketing. http://www.ajilonconsulting.com

Local Candidates only. Ajilon Consulting has an opening for several entry level Helpdesk technicians in Colorado Springs for a contract to perm position. Positions will be starting 12/7/09. We are looking for recent graduates. Must have a 2 yr degree in a IT related field, or a 4 yr degree. (near completion is acceptable) The positions are for entry level graduates who would like an opportunity to begin in the IT field. The IT Support Center is seeking 8 in Colorado Springs office. This is a try buy position looking for self-starters with a desire to build a permanent career in Information Technology organization beyond the support center. This is a front line support center position assisting employees and agents by troubleshooting technical issues and answering technical questions. Will be responsible for documenting issues and, when necessary, routing to appropriate areas for issue resolution.

Qualified candidates must have:
4 or 2 year IT degree or near completion of a 4 year IT degree
Strong verbal and written communication skills
The ability to work well with others in a team atmosphere
A passion for technology

The IT Help Desk Specialist Associate is an entry-level position in the IT Service Desk that applies
knowledge of information systems products and services to assist employees and/or Insurance Agents with hardware and software related problems, or system outages. Documents computer related problems and troubleshoots solutions as appropriate, escalating to other IT groups as needed. Applies basic technical knowledge and is becoming proficient in using help desk tools and troubleshooting equipment appropriate for the position and specialization. Resolves routine questions and problems, referring more complex issues to higher-level Help Desk Specialists or other appropriate IT groups. Follows processes and established standards to resolve routine and newly documented issues.

DUTIES AND RESPONSIBILITIES (including % of Time):
100% Supports end users with IT related problems and issues. Handles routine and newly documented calls directly from end users, and uses discussions with end users to identify and research IT related questions and problems. Resolves routine hardware and software problems, and coordinates referrals to the appropriate technical resources (i.e., more experienced Help Desk Specialists, or other IT groups) for more complex problems. Prepares and maintains the appropriate follow-up documentation, which includes logging tickets and updating the knowledge base.

KNOWLEDGE, SKILLS AND EXPERIENCE:
Associate's Degree in an Information Technology discipline preferred, which could include MIS, IS, IT CNS,
Computer Engineering, and Windows Networking Administration. In lieu of an Associate's Degree, 2 years of related work experience in a technical field, which could include assisting end users with hardware
and software related problems. Strong interpersonal and communication skills with the ability to interact effectively with others, and maintain composure in stressful situations. The ability to translate technical terms into layman's terms. Demonstrated problem solving abilities. Good customer service skills. Must have a general understanding of information systems with the ability to apply knowledge, as well as recognize, research and resolve basic IT related problems.

WORKING CONDITIONS:
The demands described here are representative of those that must be met by an employee to successfully
perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
. Typical office environment requiring the ability to sit for long periods of time while working on a computer and talking on the phone.
. The flexibility to work shifts in support of a 24x7 work environment, which includes holidays and weekends as part of a regular schedule. Additional hours may be required to complete tasks.
. Limited local travel may be required.
The intent of this job description is to provide a representative summary of the major duties and
responsibilities performed by incumbents of this job. Incumbents may be requested to perform job related tasks other than those specifically presented


No third parties or sponsorships please. We require successful completion of a background check and drug screen.

Though we try to respond to everyone personally, we are not always able to, due to resume volume. We will do our best and apologize up front if we are unable.
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Experience/Skills

 
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