Latest Jobs  
 
 
 
Job Information
Job title

FIELD SERVICE TECHNICIAN (IT EXPERIENCE.

Company Adecco Technical
Wage between $0.00 - $0.00 Annually
Location United States, California, Bakersfield
Employment type Full Time
Education Not Specified
Year Experience 4 - 5 Years of Practical Experience
Travel Not Specified
Published on 11/5/2009
Description


Adecco Engineering and Technical, a division of the world leader in the recruitment of engineering and information technology professionals, has an immediate opening for an Field Service Technician (IT experience required) on a contract job opportunity with a client in Bakersfield.

Job Description:





1.


Responds to, evaluates and prioritizes assigned service orders, for assistance with hardware, software, networking, customer service and other computer-related technologies. Identifies the priority status of a service based on customer feedback and the nature of the problem. Performs reactive/proactive Preventive Maintenance as assigned


55%




2.


Handles problem recognition, isolation, resolution and follow-up for routine customer problems, escalating, more complex issues to advanced team members or department management. Responsible for the overall ownership of the service order, or will ensure proper escalation processes are followed.


5%




3.


Interviews customers to gather information about problem and leads user through diagnostic procedures to determine source of error or cause of problem.


5%




4.


Logs and tracks all service order activity in CRM, maintains history records and related problem documentation.


10%




5.


Performs other duties as assigned.


5%




6.


Consults with advanced team members and their liaisons to understand software and hardware errors.


5%




7.


Notifies appropriate internal personnel of issues at a particular account.


5%




8.


Ensures customer satisfaction by responding to inquiries in a timely manner and coordinating customer service needs with other departments as required.


5%




9.


Manages parts per the parts management policy and procedures


5%






IV. Position Requirements:
The ideal candidate must be flexible with shift coverage in a 24x7 environment. The ideal candidate must demonstrate the willingness and capability of multi-tasking; taking on several duties, tasks, projects and/or responsibilities at one time. Excellent verbal and written customer service, telephone, troubleshooting and communication skills. Driving requirments dictate that the candidate posses and maintain a valid driver license. Ability to pass a background check and drug screen required.

Education or Equivalent: Minimum required to perform job.
AA degree in computer related field or equivalent job experience.

Experience or Equivalent: Minimum required to perform job.
2 years.

LOCAL CANDIDATES LIVING IN AND AROUND BAKERSFIELD ENCOURAGED TO APPLY.

If you are interested in this opportunity or other opportunities available through Adecco Engineering and Technical, please apply online or email directly to (see below)

The Adecco Group is a Fortune Global 500 company and the global leader in HR services. Our group connects over 700,000 associates




df-tc

Experience/Skills
See Above
 
Bookmark and Share