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Job Information
Job title

Field Service - Senior

Company Adecco Technical
Wage between $0.00 - $0.00 Annually
Location United States, North Carolina, Whitakers
Employment type Full Time
Education Not Specified
Year Experience 4 - 5 Years of Practical Experience
Travel Not Specified
Published on 11/4/2009
Description
Adecco Engineering and Technical has an opening in Whitakers, NC for a Field Service Technician. This is a 1 year contract position to start in June. If you are interested, please send your Resume to (see below)

Description
Working in assigned territory, is responsible for the overall remedial and scheduled service support of a specified account. Provides quality service execution performance to meet or exceed Customer commitments resulting in high levels of Customer Satisfaction.

RESPONSIBILITIES:
* Respond to dispatched service calls in assigned territory within Customer SLA commitments
* Accurately diagnose, repair & maintain product(s) and accessories in peak operating condition within published electrical, mechanical and print quality specifications
* Effectively schedule calls to manage SLA requirements across assigned activities
* Ensure regular and effective communications with customers to ensure awareness of call acceptance, ETA, status and closure
* Assist customer with any reported issues or questions on company product(s) or offerings
* Train Customer on appropriate usage of company product & features
* Ensure proper repair and maintenance procedures are performed on identified device(s) and Total Service Call Procedures are completed prior to leaving customer site.
* Follow prescribed administration procedures to ensure proper collection and reported of required data, including, but not limited to; call acceptance, status updates, call closure and debrief, parts returns and tracking
* Manage local part inventory and ensure accurate tracking of inventory levels and transactions.
* Present a positive image through proper attire, communication skills and personal grooming.

ADDITIONAL RESPONSIBILITIES:
Assumes other special activities, responsibilities, and special projects from time to time as directed.

Occasional travel to Corporate for training.df-tc

Experience/Skills
See Above
 
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