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Job Information
Job title

Frontline Leader, Quality Assurance

Company Humana
Wage between $0.00 - $0.00 Annually
Location United States, Kentucky, Louisville
Employment type Full Time
Education Not Specified
Year Experience 1 - 2 Years of Practical Experience
Travel None
Published on 6/27/2006
Description
Humana Inc., headquartered in Louisville, Ky., is one of the nation's largest publicly traded health benefits companies, with approximately 9 million medical members. Humana offers a diversified portfolio of health insurance products and related services - through traditional and consumer-choice plans - to employer groups, government-sponsored plans, and individuals.

Over its 45-year history, Humana has consistently seized opportunities to meet changing customer needs. Today, the company is a leader in consumer engagement, providing guidance that leads to lower costs and a better health plan experience throughout its diversified customer portfolio.


Frontline Leader, Quality Assurance
Louisville, KY

Principal Responsibilities

  • Oversees quality assurance programs for Account Installation operational areas
  • Ensures that audit criteria and resources align with business priorities
  • Establishes effective communication channels that ensure the flow of quality-related information into and out of the department
  • Partners with stakeholders to identify quality trends and improvements that will increase the quality of service provided by the organization
  • Manages the daily operations of audit processes in the Account Installation Quality Assurance department
  • Coordinates overall workflow prioritization and resource utilization of the department, and ensures effective and efficient use of corporate resources
  • Oversees hiring, development, retention, and performance management of staff

    Requirements

    Minimum:
  • Bachelor's degree in mathematics, statistics, industrial engineering, operations research, business management, or a related field
  • Four years of related work experience, or an equivalent combination of advanced education and experience
  • Demonstrated ability to achieve results through leading team efforts
  • Demonstrated ability to lead, counsel, and coach a diverse work group
  • Demonstrated ability to work in a fast-paced, high-pressure environment and render good decisions to resolve problems
  • Excellent presentation, oral, written, and interpersonal communications skills to effectively interact with all levels of the organization

    Preferred:
  • Two years work experience in a supervisory/managerial capacity
  • Demonstrated leadership experience in a quality assurance organization
  • Broad and deep knowledge of various quality concepts (e.g., Six Sigma, Total Quality Management, ISO, etc.)
  • Health insurance industry experience, preferably in the account implementation area
  • Broad and deep knowledge of Humana's Account Installation operations areas
  • Broad knowledge of Humana's Service Operations organizationdf-tc

    Experience/Skills
    See Above

    Other desired skills:
    Frontline Leader, Quality Assurance
    • This job has expired.