Latest Jobs  
Advance your technical career… Find a tech school and start an IT career!
Start your career in the fast-growing technical field – Get more info here »
Advance your technology career with the latest technology skills - Get more info here »
 
This job has expired.
 
Job Information
Job title

HELP DESK SPECIALIST 1

Company CACI International Inc
Wage between $0.00 - $0.00 Annually
Location United States, Virginia, Fairfax
Employment type Full Time
Education Not Specified
Year Experience 1 - 2 Years of Practical Experience
Travel About 25%
Published on 11/4/2006
Description
Working under close supervision, responsible for providing basic level telephone support to end-user community on hardware, software and network related problems, questions, and use. Provides first level problem resolution on the telephone with users. Walks the user through a series of steps to determine problem. Classifies level, priority and nature of problem. If unable to diagnose problem and/or problem requires physical interaction with end user, dispatches field engineers from appropriate team. Opens, tracks and closes trouble tickets. Ensures problem ownership and promotes end-user satisfaction. Tracks activities of field engineers to who tickets were assigned. Requires experience in the set-up, configuration, use, and trouble shooting of computer. Trained and certified in automated help desk management systems. Requires bachelors degree (in Computer Science or a related field) or equivalent and zero to two years of related experience.df-tc

Experience/Skills
See Above

Other desired skills:
HELP DESK SPECIALIST 1
This job has expired.