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Job Information
Job title

HELP DESK TECHNICAL SUPPORT WINDOWS XP 2000 LOTUS NOTES VPN (#5079562)

Company ACT-IT Consulting
Wage Not specified
Location United States, Rhode Island, Warwick
Employment type Contract to Perm
Education High School
Year Experience 4 - 5 Years of Practical Experience
Travel Not Specified
Published on 7/31/2005
Description
Major Firm located in Warwick, Rhode Island has a Help Desk Technical Support contract to direct position. The ideal candidate will have the following responsibilities. Help Desk Analyst responsibilities:Manage resolution of inbound technical calls quickly, professionally and efficiently diagnose hardware, software, printing and network connectivity issues, including LAN, WAN, dial-up, and VPN access in a windows 2000 and XP environment, offering level 1 and 2 solutions over the phone.Troubleshoot Corporate applications with the use of scripted Knowledge Base and assign issues to the appropriate support group.Follow all escalation procedures according to service Level agreement.Use remote control tool to assist end user when needed.Research issues when answers are not readily available with the use of Web tools and search engines.Provide an accurate record of each call in a problem management database.Monitor all open issues to ensure business expectations are met.Create technical documentation for publication in Knowledge Base.


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Experience/Skills
See Above

Other desired skills:
HELP DESK TECHNICAL SUPPORT WINDOWS XP 2000 LOTUS NOTES VPN (#5079562)
This job has expired.