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Job Information
Job title

Help Desk Agent

Company Bank One Corporation
Wage Not specified
Location United States, Ohio, Columbus
Employment type Full Time
Education Not Specified
Year Experience 4 - 5 Years of Practical Experience
Travel None
Published on 8/10/2004
Description
Bank One Corporation, one of the largest banks in the United States, offers a broad range of career opportunities and work settings across 14 states. With $265 billion in assets and 73,000 employees, Bank One serves millions of customers with a comprehensive range of banking services. However, we are more than just a bank. Our businesses range from investment and merchant banking to credit cards and insurance, as well as many non-bank products including financial planning, mutual funds, annuities and more. We aggressively seek talented, enthusiastic individuals who can help us achieve our mission of delivering superior financial services to businesses and consumers across the nation. We offer competitive salaries and a comprehensive benefits package.



Bank One's Retail Application Solutions Center is committed to assisting users of our various applications by answering difficult application questions and improving the applications based on user problems. Solutions Center Analysts play a critical role by providing application users with one-on-one interaction that directly impacts Bank One's ability to service external customers. The job responsibilities of a Solutions Center Analyst include: responding to user application questions, resolving user problems, evaluating the need to request a change to the application and tracking all phone interactions in order to improve the applications.df-tc

Experience/Skills
Candidates must have 3 years of Retail Banking experience. In order to be successful in assisting application users, the candidate must possess excellent communication skills, the ability to analyze problems, the ability to probe for details and the ability to make quick decisions. In order to deal with difficult procedures and applications, a successful candidate must also have good telephone etiquette, patience and the ability to handle situations independently. They must be flexible about work schedules, which will include weekends on a rotating basis, and be able to sit for long periods of time. Ideally, we seek individuals with previous experience using Bank One Retail Banking applications.

Other desired skills:
Help Desk, Customer Service, Banking
This job has expired.