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Job Information
Job title

Help Desk Analyst II

Company Robert Half Technology
Wage Not specified
Location United States, Utah, Ogden
Employment type Temporary
Education Not Specified
Year Experience 4 - 5 Years of Practical Experience
Travel Not Specified
Published on 2/8/2008
Description
Tech Support EngineerRobert Half Technology is currently looking to fill multiple Tech Support Engineer positions to maintain our clients Juniper System. Our client is going through an expansion phase and is looking for Tech Support Engineers to join their team. Responsibilities• Candidate will resolve customer problems via the telephone, WEB, E-mail, Chat or Auto-support (Automated E-mail response system) and be responsible for addressing customer technical issues through the use of technical expertise, knowledge base, and any tools which provide for the customer's success. • Candidate will initiate, track, and resolve customer's technical issues and address them immediately or escalate the case to the appropriate level of support. Will partner with other technical staff members in support of various client companies.

All applicants applying for U.S. job openings must be authorized to work in the United States. All applicants applying for Canadian job openings must be authorized to work in Canada.df-tc

Experience/Skills
Qualifications• 2+ years experience with IP networks. • Strong knowledge of the IP protocol and related protocols (TCP/IP, UDP, DNS, DHCP, IPSec, etc) • Ability to capture and interpret packet traces.• Preferred working knowledge of Linux and Unix • Ability to provide outstanding customer service • Strong verbal and written communication skills • Strong problem solving skills • Experience with Cisco IOS is a plus.• Understanding of network design concepts and protocols such as RIP, OSPF, BGP, High Availability, VPN, Firewall Security, SNMP, Syslog • Good working knowledge of Windows Networking and Microsoft Exchange Employees Enjoy:• Pay for Experience • Full Benefits Package • Tuition Assistance • Company Paid Training & Certifications • Career Advancement Opportunities • Casual Environment*** For Immediate Consideration, please contact luke.seria@rht.com with a word version of your resume***

Other desired skills:
Help Desk Analyst II
This job has expired.