Latest Jobs  
Advance your technical career… Find a tech school and start an IT career!
Start your career in the fast-growing technical field – Get more info here »
Advance your technology career with the latest technology skills - Get more info here »
 
This job has expired.
 
Job Information
Job title

Help Desk Analyst II

Company Robert Half Technology
Wage Not specified
Location United States, North Carolina, Durham
Employment type 6-9 Month Contract
Education Not Specified
Year Experience 4 - 5 Years of Practical Experience
Travel Not Specified
Published on 6/24/2008
Description
We are looking for a Help Desk Support Specialist who is available to start a new, great opportunity immediately. This is a contract to hire position with one of the world's leading research institutes. The Help Desk Analyst must be a quick thinker and learner, someone that is comfortable working in a team as well as working alone. Our client wants a Help Desk Support Specialist that can assist the end user in walking them through issues and teaching them along the way. Very good communication skills are required for this position. The Help Desk Analyst must exhibit his/her technical expertise in the environment but must also possess great people skills in training the end users on dealing with future issues. The position responds as the first point of contact with the IT department.Responsibilities Include:
  • Provide user desktop support on a daily basis via telephone and remote control tools
  • Manage Network Account Access
  • Provide quick problem solving including, but not limited to, fixing errors, creating alternative methods of completing a task, correcting user errors, and correcting system inconsistencies
  • Track the status of open issues and follow-up with the customer once a solution has been determined
  • Train, mentor, and lead other Help Desk Analysts
  • Provide Business Analysis and assist with complex problems that require interaction with Tier 2 staff and teams. Requires ability to problem solve, knowledge of the business, and understanding of all aspects of the IT infrastructure.
Required Skills and Abilities:
  • Experience working as a Help Desk Analyst
  • Experience providing phone support
  • Excellent costumer support skills
  • Advanced knowledge and ability to troubleshoot Windows 2000/XP operating systems
  • Must have experience working with Active Directory.
  • Must have working experience with MS Server and Exchange 2000/2003
  • Extensive understanding of MS Office 2000/2003 applications.
  • Advanced knowledge of remote access applications and troubleshooting.
  • Proven computer hardware troubleshooting experience.
  • Experience troubleshooting Printers (both network and stand alones).
  • Intermediate knowledge of LAN/WAN networking
  • Ability to multi-task in a fast paced, constantly changing environment


All applicants applying for U.S. job openings must be authorized to work in the United States. All applicants applying for Canadian job openings must be authorized to work in Canada.df-tc

Experience/Skills
Advanced Windows XP, Intermediate VPN (Virtual Private Networking), Intermediate Router, Intermediate Printer, Intermediate LAN, Intermediate WAN, Intermediate Active Directory, Advanced MS Office XP, Advanced Windows 2000 Professional, Intermediate Windows 95/98/Me

Other desired skills:
Help Desk Analyst II
This job has expired.