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Job Information
Job title

Help Desk Analyst I

Company Robert Half Technology
Wage Not specified
Location United States, Florida, Orlando
Employment type 6-9 Month Contract
Education Not Specified
Year Experience 4 - 5 Years of Practical Experience
Travel Not Specified
Published on 7/4/2008
Description
Robert Half Technology has been retained by an retail company who is seeking a Help Desk/Internal Support Technician with 2+ years of experience. This is a great opportunity to build experience and get noticed for a rapidly growing and progressive company! The key duties of this individual are top notch communications and customer service skills. You will perform problem recognition, research, isolation and resolution steps. The ideal individual must be able to resolve less complex problems with internal desktop support and basic Active Directory changes. Will need to resolve all service requests in the areas of MS XP and Vista, printers, copiers, and fax machines. You must have 2 + years of experience in direct end user support.Requirements: • Experience with the support of Windows 2000 / XP. • Experience supporting Active Directory (not required)• Experience with Windows based and none based business applications, enterprise resource planning systems, standard desktop applications (such as MS Office, MS Windows, Citrix, anti-virus software, internet browsers, email) and the associated hardware platforms and peripherals, remote mobile computing and trouble shooting network connectively.•Respond to phone calls and email messages for internal and external employees.•The ability to effectively reset passwords and unlock accounts. •Experience with setting up network printers and user accounts.•Excellent customer service skills.•The ability to work effectively and independently.•The ability to communicate effectively with a diverse internal and external employees population, from executives to field personnel, and determine their support needs. •Possess strong MS Office (2000/2003) skills.•Experience with Windows XP and Windows 2000.•Experience with Laptop Connectivity•Experience with the combination of desk side and phone support for 2+ years.•The ability to troubleshoot remote connectivity.

All applicants applying for U.S. job openings must be authorized to work in the United States. All applicants applying for Canadian job openings must be authorized to work in Canada.df-tc

Experience/Skills
Intermediate PC Desktop/Workstation, Intermediate Windows XP, Basic Active Directory, Intermediate Printer.

Other desired skills:
Help Desk Analyst I