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Job Information
Job title

Help Desk Analyst - Senior

Company Axelon Services Corp
Wage between $0.00 - $0.00 Annually
Location United States, Indiana, Indianapolis
Employment type Full Time
Education Not Specified
Year Experience 4 - 5 Years of Practical Experience
Travel Not Specified
Published on 8/14/2009
Description
Help Desk Analyst - Senior
Indianapolis, IN
7 Months

Job Description:

Responsible for providing the first-line of post-sales telephone technical support of hardware, systems, sub-systems and/or applications for customers and/or employees. Answers more complex questions about installation, operation, configuration, customization, and usage of assigned products. Applies basic diagnostic techniques to identify problems, investigate causes and recommend solutions to correct common failures. Escalates complex problems to the Remote Support Engineering staff or Field Engineering. Fully qualified and experienced. Typically provides technical support for internal and external customers. Escalates complex problems to higher level of expertise within organization.

Job Requirements:

Start date:
Immediately

Work hours:
1st Shift: 8 hour shift w/1 hour lunch between core hours of 6 AM to 6 PM (ie 9 AM - 6 PM)
2nd Shift: 8 hour shift w/1 hour lunch starting after 12 PM (ie 12 PM - 9 PM)
3rd Shift: 8 hour shift w/1 hour lunch during late evening and spanning to early morning hours (ie 9 PM - 6 AM)
Full time or part time:
Full Time

Days worked (mon-fri, sat-sun etc):
1st Shift: Monday - Friday with potential to work weekend shift when necessary.
2nd Shift:will require either one or two weekend shifts.
3rd Shift: will require either one or two weekend shifts.
Length of assignment:
unending

Physical Address:
893 South Delaware

City State and zip code:
Indianapolis, IN 46285

County:
US

True Job Description:
Responsible for providing the first-line telephone technical support of hardware, systems, sub-systems and/or applications for internal and external customers and/or employees.
Answer complex questions about installation, operation, configuration, customization, and usage of assigned products.
Applies basic diagnostic techniques to identify problems, investigate causes and recommend solutions to correct common failures.
Escalates complex problems to the Remote Support Engineering staff or Field Engineering.
Escalates complex problems to higher level of expertise within organization.

Soft skills:
Must obtain the following soft skills:
Analysis/Problem Solving

Written Communication

Adaptability

Learning Agility

Initiative

Tolerance for Stress

Knowledge Re-Use

Knowledge Sharing

Listening

Keeping Commitments
A Certification desired
Lotus Notes Experience
Remedy Application Experience
Active Directory Experience
Proficient in MS Office Suitedf-tc

Experience/Skills
See Above
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