Latest Jobs  
Advance your technical career… Find a tech school and start an IT career!
Start your career in the fast-growing technical field – Get more info here »
Advance your technology career with the latest technology skills - Get more info here »
 
This job has expired.
 
Job Information
Job title

Help Desk Associate

Company IT Ascent
Wage between $0.00 - $0.00 Annually
Location United States, California, Rowland Heights
Employment type Full Time
Education Not Specified
Year Experience 1 - 2 Years of Practical Experience
Travel None
Published on 6/15/2006
Description
I
Help Desk Associate

Employment Type: Contract-to-Hire OR Full Time Employment (FTE) Position

Job Description/Responsibilities:
The Help Desk Associate position is entry level for the Universal Help Desk. The Universal Help Desk has responsibility for first level network (LAN and WAN) and desktop support for HQ, the DC and our field. The Help Desk also completes daily operational jobs for our financial and reporting systems. The Associate position is responsible for store support.

Top Skills:
Answers all helpdesk calls in timely & courteous fashion with upwards of 90% of incoming calls answered within 5 minutes during all shifts.
Demonstrates an understanding of company computer systems and provides an explanation for problem conditions to our end user community.
Strive for a first call resolution" in all supported areas above 80%.
Strive for Level I call resolution above 85%.
Displays good analysis and problem solving skills, accurately analyzing a situation and utilizes creative problem solving.
Provides initial diagnosis of computer related software and hardware issues (e.g. Triversity POS and hardware, Windows, WAN, etc.) and instructs clients how to resolve computer related issues.

Qualifications:
2-year college degree or equivalent experience in a similar technical environment.
Customer Service \Retail
Microsoft applications
Weekend availability

The Company:
Trendy fashion/retail company headquartered in City of Industry.

Compensation:
Competitive Hourly Rate
Benefits
401K

To Apply:
E-mail your Word resume to miwilliams@itascent.com and include your full contact information.
***
IT Ascent is a premier IT consulting company with a flexible person, team, project approach that allows us to connect experienced consultants with positions at our more than 40 Fortune-ranked clients in the financial service, life science, technology and public sectors.


df-tc

Experience/Skills
Desired skills: .

Other desired skills:
Help Desk Associate
This job has expired.