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Job Information
Job title

Help Desk Associate

Company PALADIN Consulting, Inc.
Wage Not specified
Location United States, Minnesota, Hopkins
Employment type Full Time
Education Not Specified
Year Experience Less than 1 Year of Practical Experience
Travel Not Specified
Published on 7/21/2006
Description
POSITION:
Help Desk Engineer supporting a rollout of Cisco 800 series routers to 2700+ locations throughout the US

RESPONSIBILITIES:
1) Helpdesk & Remote Support: Experience working with
remote users and field technicians on a variety of
network, desktop, and printer issues; ability to
communicate effectively with both technical and
non-technical people in a troubleshooting
capacity; a focus on customer service and
professionalism is a must.

2) Familiarity with Cisco Routers: experience
entering commands via the CLI (command line
interface), troubleshooting interfaces, examining
configurations for problems, CCNA certification a
plus

3) Basic LAN/WAN Troubleshooting: Troubleshooting OSI
layers 1 -3 (switches/hubs, Ethernet cabling, IP
addressing, and DHCP); experience troubleshooting
internet connections with ISPs; familiarity with
Hyperterm and other terminal emulation software;
experience configuring/troubleshooting a wide
variety of DSL routers and cable modems a plus.

4) Desktop Support Experience: Need to be very
familiar with standard and advanced settings in
Windows XP/2000 (Windows 98 support a plus),
especially regarding Internet Explorer, setting up
printers, configuring network interfaces, and
typical DOS commands related to networking.

5) Microsoft Office: Intermediate to advanced use of
the Microsoft Office suite of applications.

6) Wireless: Experience installing, configuring and
troubleshooting wireless NICs and broadband
routers a plus.

7) Servers and Printers: Experience installing,
configuring and troubleshooting servers and
printers a plus.

*** If interested please forward your resume to:
hshin@paladin-. Be sure to include the
Job # 76837 in the subject line of your e-mail ***

** We offer benefits to Paladin Consultants,
Medical, Dental, 401, LTD, STD, Vision, Life,
AD&D, etc.
df-tc

Experience/Skills
CCNA, Cisco Router installations, LAN/WAN troubleshooting, Desktop and Printer support, Wireless Experience, Server installation, troubleshooting, and Help Desk

Other desired skills:
Help Desk Associate
This job has expired.