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Job Information
Job title

Help Desk Level

Company Synectics
Wage between $0.00 - $0.00 Annually
Location United States, Illinois, Chicago
Employment type Full Time
Education Not Specified
Year Experience 4 - 5 Years of Practical Experience
Travel Not Specified
Published on 9/29/2009
Description
DESCRIPTION
The Help Desk Level candidate's primary function is to answer calls arriving at the Support Center to accurately identify, prioritize and log the service requests within the established standards. The candidate will diagnose problems by asking accurate, concise questions in a professional and timely manner. He/she will accurately prioritize, categorize and log calls, reset network passwords, resolve print queue problems, manage crisis escalation and transfer calls to other support group as appropriate, assist in projects as needed.

The candidate must have excellent customer service, interpersonal, organizational and communication skills. The candidate must have the ability to work in a fast paced changing environment. Understanding of Windows based applications, familiarity with relevant operating systems, the Lotus and Microsoft Suite of products, the Internet and networking and the ability to recognize priority issues in order to escalate them accordingly. The Consultant must be able to translate technical terms into non-technical language, and understand computer terms and acronyms. Must have the ability to learn new processes and procedures.

QUALIFICATIONS:
  • Associate degree in Computer Science or a related discipline, and at least one
  • Three years experience in IT or an equivalent combination of education and work experience
  • Requires sufficient knowledge of IT operations, responsibilities, workflow processes, and procedures to resolve most inquires independently.
  • Good analytical and communication skills, sound judgment, and the ability to work effectively with client and other Systems Division staffs.
  • Candidates must have experience with VPN, Lotus Notes and/or M/S Outlook, Remedy and/or a problem management software.
  • Avaya experience a plus.
  • This position is 100% phone support.


SKILLS
VPN, Lotus Notes and/or M/S Outlook, Remedy and/or a problem management software.
Synectics offers competitive salaries and a full suite of benefits. EOE.


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Experience/Skills
See Above
 
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