Help Desk Manager

A Help Desk Manager to support a high profile DoD client project. Responsible for managing a team of 20 who support a 24X7 worldwide environment.

Requirements:

US Citizen and able to obtain a Secret Clearance

Requires a Bachelors Degree or equivalent and 5 or more years of experience managing a customer support or call center environment

Strong communication, planning, and organization skills.

Must be customer focused

Strong help desk management experience in establishing performance metrics and monitoring is required.

Proven ability to handle difficult and sensitive situations, organize work flows, prioritize and lead projects, and motivate others required.


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Experience/Skills
Desired:

Active Secret Clearance
Government Help Desk experience
Masters Degree

At Resolvit, you'll be one of the people growing our business. We'd like to make you part of our success. Contact us to discuss your future:

Phone:

Fax:

Please include the Job ID number with any correspondence.



Other desired skills:
Desired:

Active Secret Clearance
Government Help Desk experience
Masters Degree

At Resolvit, you'll be one of the people growing our business. We'd like to make you part of our success. Contact us to discuss your future:

Phone: 703-564