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Job Information
Job title

Help Desk Opportunity in San Antonio Texas !

Company Technisource
Wage between $0.00 - $0.00 Annually
Location United States, Texas, San Antonio
Employment type Full Time
Education Not Specified
Year Experience 4 - 5 Years of Practical Experience
Travel Not Specified
Published on 9/12/2009
Description

TECHNISOURCE is a staffing and recruitment industry leader with thousands of satisfied clients nationwide. We offer the successful candidate the opportunity to work for our clients in either Full time or temporary positions. We pride ourselves on our strong commitment to client satisfaction, and our focus on helping our employees find their next job.



To help us continue driving their business forward, our client is in search of an experienced Level III Help Desk Technician at their San Antonio, TX location. APPLY TODAY, if your background includes:



Job responsibilities Identify, escalate and follow up on critical issues with other internal groups and/or vendors. Handle outage escalations to Operations group. Handle escalations from junior engineers, branch management & senior management. Answer client calls and identify the nature of the problems in a timely manner Answer calls meeting groups SLO with regards to average speed of answer, handle time, abandon rate Conduct first-level problem diagnosis and determine the most effective standard methods to restore service. Remotely troubleshoot problems until resolution. Achieve first-call resolution (FCR) in a timely manner Timely escalate appropriate issues and events to respective application group owners. Timely identify and immediately dispatch all hardware issues to external vendor. Assist external vendors in troubleshooting and resolving all hardware issues onsite. Create permanent control record for each trouble case which will then be used as the basis for escalation, tracking, dispatching and follow-up actions.

Establish reasonable expectations with clients during initial call through priority identification. Conduct follow-up calls to clients, external vendors, and internal resolver/application groups. Act as a liaison between clients, external vendors, and various TI areas. Escalate critical problems to Desktop Support manager in a timely manner. Adhere to company & CTI policies and procedures. Develop and maintain quality relationships within TI organization & Matrix partners. Actively participate in self-improvement and training curricula to fulfill competency requirements. Participate in division and department continuous process improvement initiatives. Ensure that corporate CITMP and Security policies related to desktop platform are followed. Help achieve and maintain productivity and quality objectives of the department. Contribute to documentation as required.



Qualifications: Proven Helpdesk/Desktop Resolution Support within a busy, high volume call environment. Experience, ideally in a remote environment. Proven commercial experience supporting PC's, Laptops, Servers and networking. Knowledge of Windows Operating Systems (W2k and XP essential). Knowledge of MS Office suite (2000 and above). Strong networking skills especially with TPC/IP & UDP protocols. Strong interpersonal skills. Excellent analytical skills. Excellent documentation skills. Outstanding customer service skills. College degree or Technical Diploma. Microsoft certification (MCP or MCSE) 3 years equivalent desktop support experience. (Junior position) 5 years equivalent desktop support experience (Senior position)



If you are qualified for this opportunity, please submit your resume in a MS Word document to (see below)





TECHNISOURCE is a core business unit of Spherion Corporation (NYSE:SFN), which provides recruitment, outsourcing and technology services. Spherion helps companies efficiently plan, acquire and optimize talent to improve their bottom line. Visit the Company's Web site at

MUST BE AUTHORIZED TO WORK IN THE U.S.

NO THIRD PARTIES PLEASE.

EOE M/F/D/V


Required Skills:
See job descriptiondf-tc

Experience/Skills
See Above

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