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Job Information
Job title

Help/Desk Side Support Specialist (19656)

Company Perot Systems
Wage between $0.00 - $0.00 Hourly
Location United States, California, Anaheim
Employment type Full Time
Education Not Specified
Year Experience 4 - 5 Years of Practical Experience
Travel About 25%
Published on 9/25/2008
Description
Perot Systems Corporation is a worldwide provider of information technology services and business solutions to a broad range of clients. We are currently looking for a Help Desk/Technical Support Specialist to join our team in Anaheim, CA.

*This position is Graveyard Shift with Hours - Sun,Mon,Tue,Wed,Thur - 12am to 9am

Job Responsibilities:
The Customer Support Specialist will provide phone support for a healthcare environment. One must have a good balance between customer service, technical skills, have a positive attitude, and be willing to learn. Major responsibilities include providing customers with phone support by resolving issues, prioritizing issues, and escalating as needed. One will assist with desktop operating systems, Email, MS Office, PC hardware, & Remote Access.

  • Will assess and solve difficult remote site issues over the phone
  • Provide quick and accurate answers to the user community in regards to system and network related problems/requests
  • Relies on experience and judgment to plan and accomplish goals, performs a variety of complicated tasks
  • This opportunity allows the ability to work in a dynamic environment coupled with training and substantial growth potential
  • The environment is a 24X7 challenging environment with many opportunities to support the customer

    Required Skills:
  • 2+ years of experience providing phone and remote technical support troubleshooting Hardware and Software including: PCs, laptops, PDAs ,Printers, LAN/WAN
  • 1 Year experience using incident tracking software such as: Remedy, Track-IT, HEAT, etc
  • 1 Year experience in high call volume environment (30+ call per day minimum)
  • 6 months experience performing responsibilities without supervision.
  • 6 months experience handling concurrent or multiple tasks efficiently

    Desired Skills:
  • Be able to demonstrate the ability to exercise appropriate judgment when assessing the needs of the client and determine the resolution best suited for the situation
  • Experience with Microsoft Operating Systems (Win NT, Win2000, XP) and Microsoft Office products
  • Healthcare/IT background
  • Experience with handheld devices (e.g., Blackberry, Palm, Trio)
  • Clinical applications such as Touchworks, Meditech, HBOC and IDX
  • Active Directory experience a plus
  • Strong verbal and written communications skills
  • Typing skills of 50-60 WPM

    Minimum Educational Requirements:
  • Bachelors Degree or equivalent work experience

    Minimum Certifications or Other Professional Credentials:
  • A+ Certification a plus
  • Holds or working towards Microsoft Certification preferred

    More about Perot Systems
    At Perot Systems, we are looking for candidates that have a high level of integrity, are tenacious and can thrive in a team environment. We will provide you with the tools and opportunities to enhance, expand and support your personal and professional growth. The Associates at Perot Systems enjoy a very entrepreneurial, dynamic environment. We do not have a rigid corporate ladder in place for you to climb but rather a career path that allows you to explore career opportunities throughout the entire organization.

    In addition to a dynamic environment, Perot Systems will provide you with a very competitive salary, performance based bonuses, stock purchase program, tuition reimbursement (5K annually), 401K (100% match for first 4% of salary), health, dental and vision insurance coverage, paid holidays and vacation.

    Perot Systems is committed to Equal Employment Opportunity. It is the policy of Perot Systems Corporation to encourage and support equal employment opportunity for all Associates and applicants for employment without regard to sex, race, color, ancestry, religious creed, national origin, pregnancy, physical disability, mental disability, medical condition, age, marital status, political affiliation, sexual orientation, disabled veteran or Vietnam era veteran status.df-tc

    Experience/Skills
    See Above

    Other desired skills:
    Help/Desk Side Support Specialist
    • This job has expired.