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Job Information
Job title

Help Desk Specialist with Certification(s)

Company Ajilon
Wage Not specified
Location United States, Ohio, Columbus
Employment type 3-6 Month Contract
Education Not Specified
Year Experience 2 - 3 Years of Practical Experience
Travel Not Specified
Published on 6/25/2009
Description
<>,

My name is Eric Ballenger. I am a recruiter with Ajilon Consulting. Ajilon in Columbus, OH has an immediate need for one of our direct clients:

Job Title: Help Desk Specialist with Certification(s)
Job Code: HELPDESKO
Location: Columbus, OH
Duration: 6+ Months

Preferred Certifications:
A+
N+
Microsoft Certification (MCA)
HDI Certification (big plus)

Description:

Under the direction of the Service Desk Supervisor/Manager provides immediate assistance and problem resolution, whenever possible, for service inquiries concerning utilization and information of personal computer and complex mainframe computer applications, protocols, communications and integration, computer hardware components, telecommunications systems and services, etc.

. Provide immediate assistance and problem resolution, whenever possible, for service inquiries concerning utilization and information of personal computer and complex mainframe computer applications, protocols, communications and integration, computer hardware components, telecommunications systems and services, etc.

. Operate computer based tracking system to log, update, dispatch, and monitor and resolve requests for service; enter and verify data; maintain system database; transmit service report to appropriate technical personnel; etc.

. Monitor and track progress of service/problem resolution to ensure prompt, complete and accurate response and corrective action has occurred; provide follow-up inquiry and assistance to customer that logged the service request to ensure customer understands action taken and is satisfied with the work performed.

. Notify customer of unscheduled system downtime in urgent situations or as directed by supervisor; provide follow-up to keep customers update on system status, work performed to recover system, and probable timetable for system recovery.

. Diagnose PC equipment/system malfunction or failure; perform complex repairs and maintenance on PC system hardware and software components in a wired and/or wireless environment via REMOTE methods.

. Use appropriate PC maintenance practices to identify and isolate fault to: terminal or peripheral component. Perform appropriate fault clearing procedures and practices to correct fault via REMOTE methods.

. When required, provide onsite support in user areas for a variety of information systems

. Serve as liaison between customer department and IS Division to coordinate needs assessments, impact statements, system requirements, and customer satisfaction of users.

. Coordinate and provide feedback to clinical information systems of customer requests and suggestions in order to meet customer service goals.

. Determine, diagnose, isolate and resolve complex applications resource and utilization problems and errors.

. Develop fault diagnosis, isolation and resolution techniques that ensure optimal performance is constantly maintained.

. Assist programmers and other support personnel in fault detection and resolution

. Consult with customer personnel to determine applications performance standards and problems

. Provide feedback for developing and implementing training programs

. Assist in the development of both technical and end-user training manuals

. Assist in the development of policies/procedures by providing customer feedback

. Provide technical guidance and input pertaining to the capabilities, limitations and operational requirements of application systems software, interfaces, protocols and network architectures to department and medical center management. May assist in the preparation and presentation of technical material to division and medical center staff.df-tc

Experience/Skills
- Bachelor's degree in Computer Science or related field, degree from technical school,

- 1-3 years Help Desk experience, or an equivalent combination of education and experience.

- Must possess excellent communications and telephone skills.

- Prior experience in a direct customer service role via the telephone is preferred.

- HDI, Customer Service Representative, Support Center Analyst or Desktop Support Technician Certifications are a plus.

- Working knowledge of computing environments, skills, PC and computer terminology, computing technologies, PC operating systems and applications, etc, is also required.

REFERRALS ARE APPRECIATED: Please forward to prospective candidates if they fit profile.

If you are qualified, available, interested, planning to make a change, or know of a friend who might have the required qualifications and interest, please call me at (614) 891-4614 ext. 228. If you do respond via e-mail please include a daytime phone number so I can reach you.

Thank you for your time,

Eric

Eric Ballenger
Technical Recruiting Manager
Ajilon Consulting
440 Polaris Parkway Suite 120 Westerville, OH 43082
Phone: (614) 891-4614 Ext. 228
Fax: (614) 891-6484
Email: eric.ballenger@ajilon.com
Website: http://www.ajilonconsulting.com/

Other desired skills:
Help Desk Specialist with Certification(s)
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