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Job Information
Job title

Help Desk Support Consultant

Company Genesis10
Wage between $0.00 - $0.00 Annually
Location United States, Wisconsin, Milwaukee
Employment type 9+ Month Contract
Education Not Specified
Year Experience 4 - 5 Years of Practical Experience
Travel Not Specified
Published on 7/8/2008
Description
Help Desk Support

Job Responsibilities

. The principal job responsibility consists of providing Help Desk - Level 3 support for the Desktop Services Group in a client/server environment.
. This includes acting as the day-to-day central point of contact for problems/requests directed to Desktop Services via an automated problem tracking system (Remedy), and performing 3rd-level problem resolution in the areas of knowledge listed below.
. This person will work closely with clients, other group members, other IT support areas, and selected vendors (i.e., Sentinel) to assure timely and accurate resolution of client issues.
. Travel and off-hour pager support are NOT expected for this position.

The candidate should have knowledge of the following:

. Microsoft Office 2003 products and Microsoft Outlook.
. Administrator-level support for a corporate network print environment.
. Microsoft XP client support in an Active Directory environment.
. PC hardware architecture.
. Remote-assistance concepts.
. LAN/WAN topology (i.e., file rights, drive mappings, server attaching, navigation and implications of LAN ID administration.) in XP operating environment.
. Internet Explorer 6.0 functionality.
. Authoring technical documentation for knowledgebase articles.
. Knowledge of the following is considered a plus, but not a requirement: roaming profiles, BMC Remedy, wireless client support, ITIL processes, MS Office 2007, HP Radia.
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Experience/Skills
Expected Skill Sets:

. Strong troubleshooting and documentation skills
. Demonstrated organizational and planning skills.
. Strong customer service skills.
. Strong interpersonal and communication skills.
. Ability to research technical issues to solve problems.


Genesis10 is a business and technology consulting company specializing in project management, business analysis, business transformation and large-scale systems infrastructure and application integration. Genesis10 services a variety of industries including banking and financial services, insurance, energy, manufacturing, healthcare, telecommunications and more. At Genesis10, we recognize that our consultants are our most powerful resource. Selecting only the most talented and experienced consultants provides our clients with the best the industry has to offer. We take pride in attracting the world's finest business and technology consultants.


This is an excellent opportunity to join a winning team. Take your career to the next level and turn your interest into action. Apply Now! The only way to learn more is by taking the next step.


This is a great opportunity to excel in a fast paced environment and take your career to the next level. Take the next step and APPLY NOW!


Build your career and experience the advantages that come with working for the "World's Most Admired Company" (Fortune Magazine) offering significant opportunities for growth and career advancement!



Other desired skills:
Help Desk Support Consultant
This job has expired.