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Job Information
Job title

Help Desk

Company Commercial Programming Systems, Inc.
Wage Not specified
Location United States, California, Fountain Valley
Employment type 9+ Month Contract
Education Not Specified
Year Experience 2 - 3 Years of Practical Experience
Travel None
Published on 10/24/2006
Description
JOB TITLE: Help Desk

ESSENTIAL DUTIES AND RESPONSIBILITIES:
Provide technical support via telephone to Client dealership associates and internal users on an as-needed basis.
Must troubleshoot each individual problem presented and take initiative to use own resources in order to solve problems at the time of the initial call.
Provide accurate and timely solutions to user problems to ensure customer satisfaction and productivity.
Provide first level support for Dealer Systems.
Escalate and route tickets to appropriate second level technicians as needed when immediate phone solution is not available. Escalation should only be done as a last resort.
Assists Technical Support Administrator with a variety of assigned tasks as needed.
Other duties as assigned.

EDUCATION AND EXPERIENCE:

At least 3-4 years experience in a call center environment preferred.
Minimum 2 years experience in an IT call center environment.
Advanced knowledge of Windows operating systems (2000/XP) and MS Office Suite.
Advanced proficiency in use of Microsoft Office products, AS/400 applications, and use of the Internet and supporting web-based user applications using Internet Explorer and Netscape browsers.
Proficiency in DCS systems. Primary contact to DCS vendors, ADP and Reynolds, for DCS support and testing issues ( this is a big plus)
Understanding of PC Hardware, VPN/dial-up connections, and networking issues
Crystal Reports knowledge is a plus.

REQUIRED SKILLS:

Exceptional customer service and phone skills.
Proven analytical abilities, willingness to troubleshoot problems, and excellent follow-up skills.
Excellent verbal and written skills.
Team oriented and willingness to help co-workers.
Ability to multi-task multiple issues to resolution.

Flexible working hours

Contact:

Jason Garrett
jason@
df-tc

Experience/Skills
Windows 2000,HELP DESK,Windows XP,MS Office; IT Call Center; web based systems, AS400 applications; hardware; VPN/dial up; networking issues; Crystal Reports,

Other desired skills:
Help Desk
This job has expired.