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Job Information
Job title

Help Desk

Company Synectics
Wage between $0.00 - $0.00 Annually
Location United States, Illinois, Chicago
Employment type Full Time
Education Not Specified
Year Experience 4 - 5 Years of Practical Experience
Travel Not Specified
Published on 10/3/2009
Description
DESCRIPTION
The Help Desk candidate primary function is to answer calls arriving at the Support Center and to accurately identify, prioritize and log the service requests within the established standards. The candidate will diagnose problems by asking accurate, concise questions in a professional and timely manner. He/she will accurately prioritize, categorize and log calls, reset network passwords, resolve print queue problems, manage crisis escalation and transfer calls to other support group as appropriate, assist in projects as needed.

Excellent customer service, interpersonal, organizational and communication skills. Must have the ability to work in a fast paced changing environment. The candidate should have an understanding of Windows based applications. He/she should be familiar with relevant operating systems, the Lotus and Microsoft Suite of products, the Internet and networking. The ability to recognize priority issues and escalate accordingly is required along with the ability to translate technical terms into non-technical language. The incumbent should have an understanding of computer terms and acronyms, and be able to learn new processes and procedures.

QUALIFICATIONS:
  • Associate degree in Computer Science or a related discipline, typically three years experience in IT or an equivalent combination of education and work experience.
  • Requires sufficient knowledge of IT operations, responsibilities, workflow processes, and procedures to resolve most inquires independently.
  • Good analytical and communication skills, sound judgment, and the ability to work effectively with client and other Systems Division staffs.
  • Applicants must have VPN, Lotus Notes and/or Microsoft Outlook experience.
  • Experience using Remedy or another problem management application.
  • Experience with telephony system is a plus.

This position is 100% phone work.

Hours: 5:30am - 2:10pm

SKILLS
VPN, Lotus Notes and/or Microsoft Outlook experience.
Synectics offers competitive salaries and a full suite of benefits. EOE.


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Experience/Skills
See Above
 
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