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Job Information
Job title

Help desk 30971

Company Apex Systems, Inc.
Wage between $0.00 - $0.00 Annually
Location United States, New Jersey, Jersey City
Employment type Full Time
Education Not Specified
Year Experience 4 - 5 Years of Practical Experience
Travel Not Specified
Published on 10/27/2009
Description
Job Description

Help Desk Analyst/Buyer Support

Seeking a motivated individual to assist the Legacy ML Operational Support Team with daily operational support of the Ariba purchasing system.

Key Responsibilities

This individual will be responsible for the following, but not limited to:
Assist Help Desk team with functionality and resolution of daily inquiries placed via phone and email by users.
Assist with day-to-day system support for Legacy Merrill Lynch users and vendors by resolving issues and/or providing the correct contact information.
Assist with system changes by performing system testing leveraging detailed test scripts and participating in the resolution of production issues.

Attributes

Excellent verbal and written communication skills
Self motivated and confident with the ability to be a self starter
Ability to work autonomously, across business units and in a team environment
Excellent attention to detail
Strong customer focus and customer service skills

Education and Experience

Experience with Ariba Buyer is a plus
Strong knowledge of help desk environment including being familiar with adhering to a schedule
Experience utilizing/managing ticketing applications such as Remedy or Siebel
General understanding of technology infrastructure environment
Strong PC Skills (Microsoft Excel, Access, Word, Visio, Project and PowerPoint


Apex Systems, Inc. is an Equal Opportunity Employer and encourages minority and female applicants to apply.df-tc

Experience/Skills
See Above
 
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