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Job Information
Job title

Helpdesk Associate

Company ACS Inc
Wage between $0.00 - $0.00 Hourly
Location United States, Utah, Sandy
Employment type Full Time
Education Not Specified
Year Experience 4 - 5 Years of Practical Experience
Travel None
Published on 8/12/2009
Description
Affiliated Computer Services, Inc. (ACS) is expertise in action™. We are a FORTUNE 500 company with 74,000 employees worldwide supporting client operations reaching more than 100 countries. We provide business process outsourcing and information technology solutions to world-class commercial and government clients. Our employees operate with integrity, and are flexible, reliable and responsive.

If you meet the requirements of this position and want to work for a world-class company with a great marketplace reputation, apply today.

24X7 operation
Shifts (multiple shifts to cover the call center operations)
Ideal Helpdesk Associate candidates enjoy interacting with customers,
and are self-starters, who can focus, manage their time well & have an eye for
detail. Candidates must be: (1) able to understand our customer's needs &
offer appropriate solutions; (2) able to provide hands-on support of technical
support initiatives, such as network troubleshooting, telecommunications
troubleshooting, (3) analytical skills and (4) Have flexibility in scheduling



JOB FUNCTIONS:

Answer incoming calls and troubleshoot customer facing technical issues over the phone
Diagnose technical related issues regarding the user’s inquiry
Test configuration and debug/troubleshoot devices and applications on the client Network.
Perform customer call backs as needed.
Interact with higher level technical groups/engineer via tracking system.
Meet standardized goals and objectives as established through the management team.
Tactfully handle confrontational or stressful interactions with the customers.
Participate in training to maintain a high level of systems knowledge.
Document and track customer’s problems, requests, actions and troubleshooting performed through provided customer care tools.
Maintain standards of customer service productivity.
Provide value added services to optimize the customers experience.
Other project goals as per company expectations.

Networking knowledge, including:

LAN topology
IP routing
TCP/IP
Firewalls
Networking Addressing
Small office/ Home office networking
Strong Windows XP & 2000 understanding
Network Hardware understanding, including:
Routers, switches, hubs
Ethernet and USB connections
Internet Technology (DSL/Cable)
All other duties as assigned.

ACS is an Equal Opportunity Employer and does not Discriminate against any applicant on the basis of race, color, religion/creed, national origin, gender, or sex, marital status, age, disability, use of a guide dog or service animal, sexual orientation, military/veteran status, or any other status protected by Federal or State law or local ordinance. People with disabilities who need a reasonable accommodation to apply or compete for employment with ACS may request such accommodations by calling or by sending an e-mail to accommodations@acs-.df-tc

Experience/Skills
see above
This job has expired.
 
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