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Job Information
Job title

Helpdesk Consultant

Company Fandango
Wage Not specified
Location United States, California, Los Angeles
Employment type Full Time
Education Not Specified
Year Experience 4 - 5 Years of Practical Experience
Travel Not Specified
Published on 10/14/2009
Description
 
As a Helpdesk Consultant, you will be part of the IT Operations team responsible for fielding, troubleshooting and resolving issues related to the operation of our website, as well as providing support for the internal business environment.   Fandango currently tickets at over 1300 theatre locations across North America, and is considered the market leader in the Internet Ticketing space.
 
The nature of this industry requires support for the website 16 hours a day, 7 days a week.   Therefore, you must be willing to work flexible hours, the standard work shift will include some hours on nights, weekends and/or holidays depending on the needs of the business and the team's schedule.   You must be available and willing to work overtime hours as needed during high peak and project implementation periods.
 
Responsibilities:

Provide support for Fandango employees on issues as necessary (including, but not limited to, software installation, password resetting, printer connections and remote support).
Build and deploy hardware and software systems for employees.
Setup, configure and train new users.
Monitor Website performance.
Monitor show time retrievals and troubleshoot errors.
Provide Level 2 website support - Log/Troubleshoot/Escalate issues as appropriate per theatre chain.
Respond to calls or emails that come into the IT Operations Department.
Responsible for tape backups of the business systems environment.
Responsible for Anti-Virus and Anti-Spyware management for both desktop and servers.
Maintain hardware and software inventory.
Write comprehensive documentation.

 
Requirements/Qualifications:

Education in computer systems and technologies or equivalent work experience is required.
Knowledge of Windows XP/2003 Technologies is required.
Experience using Microsoft Office, including PowerPoint, Excel, Word, and Outlook is required.  
Basic understanding of Internet routing and TCP/IP protocol is required.
Strong Customer Service skills with a "can do" attitude are required.
Strong problem solving skills are required.
Excellent communication skills are required.
Familiarity with computer/laptop hardware with the ability to troubleshoot and replace hardware is required.
Motivated to learn and advance in the IT field.df-tc

Experience/Skills
See above
 
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