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Job Information
Job title

Helpdesk Support Analyst (#8349022)

Company CSA Tobin, A Computer Staffing Company
Wage Not specified
Location United States, Rhode Island, Warwick
Employment type Contract to Perm
Education High School
Year Experience 4 - 5 Years of Practical Experience
Travel Not Specified
Published on 4/13/2006
Description
Our Fortune 100 client is seeking a skilled Helpdesk Support Analyst to join their dynamic team. Responsibilities include:*Manage resolution of inbound technical calls quickly, professionally and efficiently.*Diagnose hardware, software, printing and network connectivity issues, including LAN, WAN, dial-up, and VPN access in a windows 2000 and XP environment, offering level 1 and 2 solutions over the phone.

Requirements:

Technical skills required:Proficiency in Microsoft office products, Windows 2000,XP SMS, XP RDA, VPN, Networking.Knowledge of Lotus Notes, HP Service desk preferredAt least three years of experience at a technology help desk in a problem-solving capacity.Experience working in a diverse team setting, and a track record of success. Excellent customer service skills. Excellent written and oral communication skills. The drive and ability to see problems through to completion.A+ , Network+ and Microsoft Professional certifications preferred.An undergraduate degree is not required, but preferred


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Experience/Skills
See Above

Other desired skills:
Helpdesk Support Analyst (#8349022)
This job has expired.