Latest Jobs  
Advance your technical career… Find a tech school and start an IT career!
Start your career in the fast-growing technical field – Get more info here »
Advance your technology career with the latest technology skills - Get more info here »
 
This job has expired.
 
Job Information
Job title

Helpdesk Support Technician

Company PALADIN Consulting, Inc.
Wage Not specified
Location United States, California, Pico Rivera
Employment type Contract to Perm
Education Not Specified
Year Experience 4 - 5 Years of Practical Experience
Travel None
Published on 8/27/2004
Description


HelpDesk Support Technician

JOB DESCRIPTION:
Provide responsive quality customer service and support at all times. Performs immediate analysis of customer problems and directs the implementation of corrective action to restore function and avoid recurrence. Functions as the customers single point-of-contact for problem escalation and resolution as required. Records all incidents while maintaining accountability and ownership until resolved. Interfaces with appropriate technical personnel for customer problems that cannot be resolved quickly on the telephone. Monitors progress on problem resolution and initiates feedback to management and the customer. Performs customer follow-up to verify final resolution and determine satifaction level. Reviews and develops department systems and procedures to ensure effective problem solving. May be required to perform other related duties as assigned.

REQUIREMENTS:
Helpdesk experience 3 years minimum.
MCP (provide MS # when applying for verification).
TCP/IP - 3 years support experience.
VPN - 3 years support experience.
MS Windows - 3 years support experience.

LOCATION: Long Beach, CA
HOURS: 7:00 AM to 4:00 PM
DURATION: OPEN
PAY: $16.00 W2 + Benefits (Medical, Dental, Optical, STD, LTD, AD&D, 401K, Direct Deposit)

PLEASE CONTACT:
Jerry Piland
Recruiter
PALADIN Consulting, Inc.
8131 LBJ Freeway
Suite 440
Dallas, Texas 75251
voice ext 232
voice
cell
FAX
jpiland@paladin-
'>df-tc

Experience/Skills
REQUIREMENTS:
Helpdesk experience 3 years minimum.
MCP (provide MS # when applying for verification).
TCP/IP - 3 years support experience.
VPN - 3 years support experience.
MS Windows - 3 years support experience.

Other desired skills:
REQUIREMENTS:
Helpdesk experience 3 years minimum.
MCP (provide MS # when applying for verification).
TCP/IP - 3 years support experience.
VPN - 3 years support experience.
MS Windows - 3 years support experience.
This job has expired.