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Job Information
Job title

Helpdesk Technicians Needed for Large Corporation

Company Argus Connections, Inc.
Wage Not specified
Location United States, Texas, Houston
Employment type 0-3 Month Contract
Education Not Specified
Year Experience 4 - 5 Years of Practical Experience
Travel None
Published on 6/15/2006
Description
Argus Connection is seeking energetic, motivated, and talented Tier 1 Helpdesk Agents to work for one of the largest oil and gas companies in the world. There are multiple positions open for the Tier 1 TAC Agent.

4 open positions for fluent Spanish speaking agents.

5 open positions for non-Spanish speaking agents for various shifts.

The candidate must have Lotus Notes 5.0 and higher and VPN experience .

The position will receive initial computing request, inquiry or problem primarily by phone.

  • Gathers and documents information related to the request, resolves approximately 70% of the problems
  • Escalates problems to Level 2 when appropriate.
  • Provides customer follow-up.


    Experience/Skills
    • PC and LAN-based skills

    • Ability to troubleshoot dial-in issues

    • Ability to support Microsoft Office products

    • Lotus Notes support experience

    • Analytical and PC troubleshooting skills

    • Customer focused

    • Excellent telephone communication skills with a minimum of one year of experience in a 100% phone support position
    • Minimum Typing Skills at 30 WPM


    General Skills:
    • Flexibility with a 24x7 mindset

    • Needs global perspective and cross-cultural awareness

    • Strong computer and problem solving skills
    • Excellent interpersonal skills

    • Must work effectively with team members

    • Good oral and written communication skills

    • Resourceful and reliable

    • Strong initiative and self-motivated

    • Rapid learner with a good attitude


    Other desired skills:
    • PC and LAN-based skills

    • Ability to troubleshoot dial-in issues

    • Ability to support Microsoft Office products

    • Lotus Notes support experience

    • Analytical and PC troubleshooting skills

    • Custome
    • This job has expired.