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Job title

IS SUPPORT CENTER ANALYST NEEDED ASAP!

Company ACT-1
Wage between $0.00 - $0.00 Annually
Location United States, California, Los Angeles
Employment type Full Time
Education Not Specified
Year Experience 4 - 5 Years of Practical Experience
Travel Not Specified
Published on 8/12/2009
Description
Law Firm in LA is looking for an IS Support Center Analyst who has at least fours years of experience in a large corporate environment. This is a support role with the primary responsibility of providing the highest quality support possible as the First Point of Contact support. You will be responsible for the following: Troubleshooting customer problems/issues utilizing standard tools, including FootPrints ticket tracking system and SMS Remote Control; Identifying customer problems/issues which can be addressed by Tier 1 support groups; Performing effectively as a first level technical resource to resolve software and basic hardware related problems. Knowledge of ticket tracking and knowledge base software, such as FootPrints are both a plus! Must be well versed in the use of standard desktop applications and have the ability to synthesize this knowledge and apply it when troubleshooting non-standard/non-familiar software. Excellent interpersonal, communication, listening and customer service skills. Experience troubleshooting Microsoft Office desktop applications, Microsoft Operating Systems, basic desktop, laptop, and printer hardware issues. Four year college degree preferred or equivalent experience. Email resume as a word attachment to Paris Goldfarb.
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