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Job title

IT Business Relationship Manager CRM/Order To Cash

Company Request Technology, LLC
Wage between $0.00 - $0.00 Annually
Location United States, Illinois, Lincolnshire
Employment type Full Time
Education Not Specified
Year Experience 4 - 5 Years of Practical Experience
Travel Not Specified
Published on 11/5/2009
Description
Prestigious Global Company, located in the Northern Suburbs of Chicago, is currently seeking an IT Business Relationship Manager with either strong CRM (Customer Relationship Management) or Order-to-Cash module experience. Candidate will build and maintain a close relationship with senior managers and as main point of contact, understand business objectives, strategies and programs, and ensure that IT strategies and priorities are aligned and supportive. Develop and maintain formal IT strategy and plan documents for the assigned sales and marketing areas. Translate business requirements into IT business cases and project proposals, in cooperation with IT specialists from the infrastructure and applications teams. Plan projects and ensure quality of deployment. Position is accountable for overall customer satisfaction in relation to IT services (infrastructure and applications) and support.

Responsibilities:

* Serve as primary point of contact and internal consultant for business stakeholders
* Partner with stakeholders to identify, define and prioritize business opportunities with IT
* Work with senior business leaders and key IT resources to
* Champion innovation in business operations, processes, resources
* Enable effective definition and implementation of business strategies
* Elevate the effectiveness of business methods to achieve corporate objectives
* Understand current and emerging business requirements, challenges to achieving business results and mitigation opportunities.
* Ensure alignment between IT Strategy and stakeholder's business plans
* Provide leadership in identifying business-building opportunities, defining requirements and managing IT solution development through implementation
* Responsible for maintaining a high level of business satisfaction in IT systems and services
* Represent Global IT in the respective business committees and represent business matters within Global IT
* Share business objectives, strategy and plans across IT technical teams, to build business understanding and awareness
* Introduce process and technology opportunities
* Ensure the effective use of IT resources - human, financial and technical
* Ensure quality delivery of projects
* Communicate project status and business-impacting developments to senior leaders in sales/marketing on a regular basis
* Be able to manage several projects by working closely with IT project managers and business owners

Key Performance Indicators (KPIs):
* Strategic management
* Business acumen
* Financial management
* Project management
* Stakeholder engagement and management
* Communication
* Team building and leadership
* Influence
* Analytical skills
* Ability to prioritize and drive sound business decisions
Knowledge of Commercial and Operations systems and processes


Qualifications:

o 3-5 years of IT experience as IT Manager or equivalent BRM position
o Bachelors degree
o Process knowledge of CRM (Customer Relationship Management) and/or Order-to-Cash
o Project Management experience

Preferred Qualifications:
* Experience in a sales/marketing lead role
* SAP experience
* Management consulting experience with a large professional services organizationdf-tc

Experience/Skills
See Above
 
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