IT Coordinator

IT Coordinator IT Coordinator

Skills Required
IT Infrastructure, Project Management, Service Management, Design, Financials, Help Desk, ITIL Best Practices, Windows 2000&2003, End User Support, MS Sharepoint

IT Site Coordinator

Join a reputable and global organization where your experience and skills can bring positive results!

The purpose of this position:
* Represents the organization of all the business, operational and functional units and departments (Operations, HR, finance, Operations)
* In charge of the IT Infrastructure Services Management for 2 company sites & offsite users located in the eastern side of the US.
* Accountable for the efficient operation of IT (RUN)
* In charge of the infrastructure implementation on site of transverse projects in line with priorities given by the Transverse Domain manager/coordinator.(BUILD)
* In charge of the on-site customer satisfaction and on-site quality of service

What you will be doing:
Service Strategy: (5%)
- Collecting Infrastructure IS needs from the units & of dispatching to IS Management accordingly.
- Propose ideas & solutions to the IT management to transform IT Service Management into a Strategic Asset.

* Financial Management: Propose the CAPEX requirement to maintain the IT Operations (RUN) and implement new solutions (log all capital expenses).

Service Design: (10%)
* Propose ideas & solutions on the design & the development of IT services & Service Management process. This includes input on the design of the technology, architecture, and management systems required to provide these services.
* May be in charge alone or with another manager of the entire design phase of one transverse domain for IT services specific to North America.
*Participate to the definition and design of a Service Catalog common to all US sites.

* Service Level Management & Measurement Management:
- Participate in the creation/maintenance of Service Level Agreements & Operations Level Agreement.
- Monitor agreements & metrics for all the critical IT services used and/or hosted
- Participates in the design of the measurement methods & metrics of the services, the architectures and their components, and the processes.
- Produce and maintain an availability plan, a capacity plan, a Business Continuity plan and a Disaster Recovery plan for the IT Services and infrastructure hosted
- Provide advice & guidance on all availability & capacity issues.

* Information Security Management- Responsible for IS Security
- Communicate & enforce the Information Security Guidelines and Policies
- Manage & control the Accesses to the information for our users & some off site users
- Control the anti-virus updates and windows security patches updates for all windows Servers and desktops/laptops.
- Manage all the encryption devices & administer the certificates.

Service Transition: (30%)
- Plan, control & authorize all the Changes linked to the IT services and infrastructure hosted in NJ
- Ensure that the Change Management process is well understood & applied by the IT team.

- Manage & control the assets & the configuration database.
- Ensure that the New Jersey IT team applied the process and maintain the CMDB up to date and accurate.
- Plans upgrades & migration for infrastructure hosted and managed in .
- Plans new tools implementations for New Jersey site in coordination with general guidelines of the North America Project Manager.
- May be requested to act as a Project manager (or be part of a Project Team) for all the Company's sites in the US (and potentially Canada) for the roll-out of IT Group projects.

Service Operation: (50%)
* Verify that the Service Management processes in line with ITIL are strictly followed & that the Service Management tool and the directories (AD, E-Dir, E-Mail Gateways, Phone) are updated accurately, consistently and in a timely manner.
* Manage the overall service desk activities and is responsible for Incidents and Service requests
* Monitor & evaluate the activities of the Help Desk& provide motivation &d guidance to ensure operational efficiency & adherence to policies and procedures.
* Control the quality of the IS support to end-users by monitoring Customer Survey, KPI & the log of the opened IS Service Requests.
* Assist the Help Desk in prioritizing the tasks & with the organization of daily activities.
* Organize & pilot the local implementation & retrofit of workstations, PCs, Mobility Laptops, printers, copiers, audio & video conference systems, as well as the phone.
* Ultimate escalation point of the Help Desk. Provide support if needed during installation, configuration and troubleshooting
* Backup the Help Desk when needed with the IS Systems Administrator.
* Provide & manage the detailed technical skills and resources needed to support the ongoing operations of the IT Infrastructure in optimal condition.
* Manage & control the Problem Management processes for all Problems linked to infrastructure services hosted in NJ
* Monitor & evaluate the activities of the System Administrator & provide motivation & guidance ensuring operational efficiency
* Backup the Network Engineer of the Company's NA NOC.
* Control that the administration & maintenance of all services & Servers is performed daily.
* Verify that all services are operating efficiently & in accordance with the SLAs defined.

An ideal candidate must have:
~ Bachelors Degree in Computer Science or Engineering
~ Minimum 4 years in Management Information Systems and/or services
~ Proven Project Management experience (PMP a BIG Plus)
~ Proven exp in network, systems administration & end-user support
~ Strong knowledge of: Windows 2000 & 2003 Server, Active Directory 2000, MS Exchange 2000, Windows XP, Office 2003, Backup Exec, DNS, DHCP, Surf Control, MS Sharepoint
~ Understand the ITIL best practices (ITIL V3 foundation certification a plus)
~ Demonstrated skills of methodology, accuracy & reliability
~ Excellent team player

Some travel may be required.

For your hard work and dedication, earn a generous salary (DOE) & 15% bonus, outstanding benefit package and a great place to work!

If you are a LOCAL candidate who meets the experience, please apply today!