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Job Information
Job title

IT Desktop Support - Specialist - Percepta (US)

Company Kalispell
Wage between $0.00 - $0.00 Hourly
Location United States, Montana, Kalispell
Employment type Full Time
Education Not Specified
Year Experience Less than 1 Year of Practical Experience
Travel None
Published on 8/15/2006
Description
Job Closes at 5pm on 8/17/06

POSITION SUMMARY

This is an advanced position in the technology field. This position provides advanced technical end-user support to internal desktop systems; workstation setup and configuration, and routine tasks such as software/hardware upgrades. Resolves reported desktop problems related to hardware, operating systems and configuration issues through troubleshooting and research. This position requires technician to demonstrate excellent verbal and written customer interaction skills.

DUTIES & RESPONSIBILITIES

Performs all Technology IT Desktop Support - Associate job responsibilities.
Oversee and support trouble ticket activity and work orders as required. Create, modify, and close Change Management Records.
Proactively recognize technical issues affecting the agent or call center production and recommend an effective solution. Develop and verify documented stepped procedures.
Mentor and train junior technicians.
Work to become a Subject Matter Expert (SME) in one or more areas vital to the success of the call center.
Take ownership of projects assigned by the Site Technology Lead and Technology management team and see them through to timely completion.
Additional tasks and responsibilities assigned by the Site Technology Lead and Technology management Team.

QUALIFICATIONS/EXPERIENCE/KNOWLEDGE
QUALIFICATIONS: Years of experience required
1 year experience in PC hardware and software setup, installation, configuration, troubleshooting, and maintenance, or relevant technical degree from an accredited college, university or technical certification


EDUCATION:
Associate or Bachelor Degree in Computer Science, Certification as a Microsoft Certified Professional (MCP) or equivalent work experience.


SKILLS:
Excellent customer service skills as defined in terms of customer satisfaction.
Excellent time management and organizational skills
Appropriate work experience in a networked client-server environment. Experience with Microsoft TCP/IP
Demonstrate a commitment to continuous learning, obtaining appropriate certifications, and developing skills with ever changing technology


OTHER:
In addition to performing desktop support functions, requires taking ownership of multiple projects within the scope of the Technology department.
This position requires extensive end-user involvement and excellent customer service skills.
The successful candidate will be working towards gaining the experience and knowledge to progress in a technical career with TeleTech.
Must be flexible to support a 24 x 7 environment.
Must be available for late night and weekend maintenance periods.
Required to carry a pager and be available in emergency situations.df-tc

Experience/Skills
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Other desired skills:
IT Desktop Support - Specialist - Percepta (US)
This job has expired.