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Job Information
Job title

IT Desktop Support Specialist

Company Autodesk
Wage Not specified
Location United States, Michigan, Novi
Employment type Full Time
Education Not Specified
Year Experience 4 - 5 Years of Practical Experience
Travel Not Specified
Published on 5/26/2005
Description
Provides day-to-day technical customer support to employees for internal desktop systems software and hardware and network infrastructure. Installs, configures and troubleshoots desktop systems, workstations, servers and network issues. Serves as liaison between IT and business groups. Acts as primary point of contact for employees/customers.

Principal Duties and Responsibilities:

Responds to requests from the Service Desk and supports internal users on various desktop systems issues. Assesses assigned severity levels and prioritize work accordingly.

Installs and configures PCs within the local geographical region, using standard processes and tools. Updates Active Directory based upon new PC installations.

Provides hardware and software support for PCs placed in the field.

Provides advanced technical support to local network or system users and troubleshoots user software or hardware problems. May exchange equipment parts. May train customers on various tools and systems. Maintains documentation and training material for supported services. Communicates highly technical information to both technical and non-technical personnel.

May participate in information technology and infrastructure projects. Assists in defining hardware/software standards for the company. Tests new equipment and systems prior to implementation. Implements and communicates new technology to internal end users.

Coordinates transfer of customer data during system upgrades or machine breakdowns.

Provides hands on help to other IT groups and smaller offices.

At senior levels, recommends hardware and software solutions.

At senior levels, provides coaching to less experienced IT Specialists.

Receives and works on break/fix requests from the Service Desk. Sends Users replacement systems and receives repaired systems from the repair vendor.

Creates and maintains User and technical documentation.

Participates in a 24x5 global support team. May be required to be on-call during specific times/projects.


Additional Requirements:


Minimum 5 years IT customer service / service support experience

Strong organizational skills and process orientation

Strong written and verbal communication skills

Ability to manage multiple priorities effectively and on a consistent basis.

BA or BS Degree strongly desired

Certification training such as MCSE and MCP preferred.

May require on-call support for specific times / projects

10% travel throughout the yeardf-tc

Experience/Skills
See Above

Other desired skills:
IT Desktop Support Specialist
This job has expired.