Latest Jobs  
Advance your technical career… Find a tech school and start an IT career!
Start your career in the fast-growing technical field – Get more info here »
Advance your technology career with the latest technology skills - Get more info here »
 
This job has expired.
 
Job Information
Job title

IT Help Desk/Call Center Technician

Company Ajilon
Wage between $0.00 - $0.00 Annually
Location United States, District of Columbia, Washington
Employment type Contract to Perm
Education Bachelor
Year Experience 2 - 3 Years of Practical Experience
Travel Not Specified
Published on 9/28/2007
Description

Description:

IT Help Desk/Call Center in Washington, DC. The candidate will provide level 2 and 3 call center based support to a user community of 1300 users solving complex application usage and system support issues even beyond level 3. Assist users in local office by telephone, with desktop visits and with remote control tools. Assist users in five regional offices by telephone and with remote control tools. Answer user questions requiring level 2 and level 3 support. Perform advanced application support on MS Office, Perform troubleshooting of computer terminals and microcomputers. Depending on warranty status, routes service and support requests to the appropriate contract or contact. Troubleshoot Windows 2000, MS Office 2000, Outlook 2000, and in-house software application functionality.

df-tc

Experience/Skills
Bachelor of Science in CS (or equivalent) preferred. Help Desk 2000 Certified Help Desk Professional, MCP, MCSA, or MCSE preferred. A+ and other technical certifications desirable. Three to five years experience in relevant dedicated help desk customer support environment required. Experience supporting Windows 2000, MS Office 2000, Outlook 2000, IE6x, Netscape, SMS remote control, LAN connectivity, network printing in large commercial or government agency environment. Experience using trouble ticket tracking software such as Touchpapaer, Remedy, Heat, Magic, etc.

Ability to deal tactfully with end users in client offices and skill in oral and written communications required. Ability to discover unique and innovative solutions required.

Other desired skills:
Help Desk
Call Center
MS Office
Windows
This job has expired.