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Job Information
Job title

IT Help Desk Professional

Company Amsouth Bancorp.
Wage Not specified
Location United States, Alabama, Birmingham
Employment type Full Time
Education Not Specified
Year Experience 4 - 5 Years of Practical Experience
Travel None
Published on 3/22/2006
Description
Responsible for answering incoming calls to the Help desk, inputting information into the Ticket Tracking Software, resolution of 80-85% of incoming calls and escalating all unresolved calls to the proper support group.

Requires proficiency in Windows 2000 and XP, 40 wpm typing. Requires strong analytical thinking with a demonstrated ability to provide timely problem resolution. On-site or remote PC support experience preferred. Strong customer service background preferred. Some higher education or certification preferred; flexible based on prior experience.
Please visit the Careers section at amsouth.com to submit your resume to this position.df-tc

Experience/Skills
See Above

Other desired skills:
IT Help Desk Professional
This job has expired.