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Job Information
Job title

IT Help Desk Specialist

Company Intrust
Wage between $0.00 - $0.00 Annually
Location United States, Kansas, Wichita
Employment type Full Time
Education Bachelor
Year Experience 1 - 2 Years of Practical Experience
Travel None
Published on 3/5/2008
Description
INTRUST BANK
JOB DESCRIPTION SUMMARY

Department:PC Support
Job Grade:Exempt
Job Code:06__0023
Hours: 8a-5p, M-F

General Description: Responsible for providing in-house technical support for end users of the organization’s mainframe and personal computer hardware and software.

Essential Functions: Daily duties would include answering questions and resolving problems regarding all aspects of the organization’s information systems. Identifying opportunities for new or more efficient application of the organization’s technological capabilities. Participating in the evaluation of user difficulties and identifying situations requiring referral to internal or external technical, professional, or service personnel. Maintaining current knowledge of information systems technology and regulations. Participating in the recommendation of upgrades of hardware and software, or modifications to procedures to improve efficiency and maintain regulatory compliance. Providing individual or group training for personnel on the capabilities of specific information systems technology. Recommending appropriate and efficient methods of utilizing available hardware and software where appropriate.

Skills, Knowledge and Abilities: Bachelor’s degree in Computer Science or Business and significant experience in customer service and training, with helpdesk experience desired. Some PC and network experience would be desired. Highly organized and a problem solver, able to manage the job without close supervision.

Competencies: Communications, Cooperation, Credibility, Customer Service Orientation, Integrity, Initiative, Job Knowledge, Quality, Teamwork, Adaptability, Analytical Skills, Dependability, Innovation, Planning & Organization, Problem Solving, and Technology Skills.

Working Conditions: Normal office environment.

INTRUST Bank is an Equal Opportunity Employerdf-tc

Experience/Skills
Bachelor’s degree in Computer Science or Business and significant experience in customer service and training, with helpdesk experience desired. Some PC and network experience would be desired. Highly organized and a problem solver, able to manage the job without close supervision.

Other desired skills:
IT Help Desk Support
This job has expired.