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Job Information
Job title

IT Helpdesk Support

Company AppleOne
Wage between $0.00 - $0.00 Hourly
Location United States, California, Santa Fe Springs
Employment type Full Time
Education Not Specified
Year Experience 4 - 5 Years of Practical Experience
Travel Not Specified
Published on 11/6/2009
Description
Provides second-tier support to end users for either PC, server, or mainframe applications and hardware. Handles highly complex or project-oriented calls escalated by first-tier support.

A company in Los Angeles and Long Beach area is currently seeking a Helpdesk Technician to provide support for a Fortune Top Level Companies.

The ideal candidate should have a strong work ethic, motivation to grow and succeed and be prepared to 'get the job done.'

Position:
Mid-Level Helpdesk Technician


Position Summary:
Shift:
Candidate must be available to work between the hours of 6:00 am and
6:00 pm, Monday through Friday. Shifts may vary from day to day depending on staffing needs. Candidate must be at their desks and ready to take calls at their shift start time.

Duties:
Heavy phone support for clients providing technical and functional
assistance. Must be able to independently analyze the customer requirements and develop appropriate solutions to meet expected service level. Employees are expected to manage their time throughout their shift utilizing our telephone call management system.

Essential Skills:
The candidate must be highly capable of responding to and
resolving a broad range of customer requests in a timely manner. As a result, the candidate must be able to independently analyze the customer requirements and develop appropriate solutions to meet expected service levels. Technical knowledge coupled with effective oral and communication skills are a must. Prior Help Desk or Call Center experience a plus


Organizational "Fit" Considerations:
Candidate must have excellent interpersonal skills and exercise a high degree of flexibility. The individual must be organized and capable of working in a team-oriented environment. In addition, the individual should possess a strong customer service attitude and the ability to provide support for service offerings.

Key supported technologies and applications:
Windows Domain infrastructure and systems
Windows DHCP Protocol
Windows XP Remote assistant
Norton Antivirus Corporate Edition
Microsoft Office 2003 application suites and previous versions or above
Lotus Notes Version 6.5 or above
Microsoft Internet Explorer
VPN / Remote access
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Experience/Skills
Bilingual Spanish is highly preferred, but not a must.
4 year degree highly preferred, or relevant experience.
 
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