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Job Information
Job title

IT MANAGER- CUSTOMER CARE (#3479556)

Company Manpower Professional
Wage Not specified
Location United States, Indiana, Merrillville
Employment type Full Time
Education High School
Year Experience 4 - 5 Years of Practical Experience
Travel Not Specified
Published on 2/15/2005
Description
Requirements: Previous technical Help Desk experience in a corporate environment is required Strong technical skills, including Active Directory, MS Exchange, and Lotus Notes. Comprehensive knowledge of Help Desk best practices, including SLA Management, Call Flow Management, and Knowledge Management. Help Desk Institute and/or ITIL certifications are desired. Strong leadership, coaching, and interpersonal skills. Solid project and time management skills. 7-10 years operations, budget, and project management experience with a track record of meeting and exceeding assigned goals. Excellent verbal and written communication skills. Ability to work in a fast paced environment handling multiple projects simultaneously . Strong client management and relationship building skills. Legal Help Desk experience a plus, but not required. Will managing a staff of 25 to 50 Service Desk professionals and managers with budgetary responsibility for approximately $1 to 3 million per year to start. Role will be responsible for continually working to enhance and improve our service delivery by working closely with our clients and internal Client Services Teams. Manage daily operations to meet or exceed client Service Level Agreements (SLA's) and service delivery expectations. Analyze performance data to identify and adjust for trends in order to add value for customers. Proactively analyze operational processes, escalation processes and training needs to identify opportunities for service delivery improvements and increased efficiency. Recruit, recognize, reward and retain exceptional leadership talent within the organization. Job Title: IT MANAGER- CUSTOMER CARE Primary Skills: Best Practices; Budgets; Help Desk Mgt; Active Directory Job Industry: Services Vacancies: 1 Job City: Merrillville Job Metro Area: Merrillville Job State: IN Job Country: US Salary: DOE Hours per Week: 40 Start Date: ASAP Job Duration: Direct Placement Detailed Job Duration: NA Degree Type: NA Degree Area: NA Experience Minimum: 7 Years Certificates/Licenses: Candidates responding to this posting must currently possess the eligibility to work in the United States. To submit a resume for this position, you must place PR46032_NT_10589MP in the subject line of your e-mail. Send your resumes to: Professional.Jobs@manpower.com in text format. Do not send e-mail attachments.


You may apply directly with 4Jobs http://www.4jobs.com/jobasp?id=3479556df-tc

Experience/Skills
See Above

Other desired skills:
IT MANAGER- CUSTOMER CARE (#3479556)
This job has expired.