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Job Information
Job title

IT Manager

Company CDI
Wage Not specified
Location United States, Arizona, Phoenix
Employment type Full Time
Education Not Specified
Year Experience 4 - 5 Years of Practical Experience
Travel Not Specified
Published on 12/20/2007
Description
This position is a managerial role for Enterprise Platform Support within the IT Operations Group.

The primary responsibilities of this position include:

Oversee the management of all enterprise applications and systems to ensure high availability.
Ensure that the group is able to effectively maintain and manage all existing, business critical applications and systems to provide a reliable network for internal departments to support the needs of the organization. Provide leadership to the team in order to focus on platform/system support and administration. Ensure delivery of a high quality work product by all members of the team.
Ensure that necessary communication to end user community occurs regarding planned and unplanned system, application and network outages. Build and develop a team of highly effective individuals focused on customer service, professionalism, and network management Best Practices. Work effectively with other members of the IT Management team to accomplish organizational and team objectives. Act as liaison between IT and end-user community.

Major Duties & Responsibilities:

Provide direction to team and management to ensure effective platform management for all critical enterprise applications.

Acts as interface with other IT Teams, support vendors and internal departments to achieve positive results and ensure that business requirements are effectively met.

Develop, coordinate and manage team of 6 to 8 technical resources to meet the internal, technical and business requirements of the organization and business units.

Identify and encourage efforts to continuously improve operations, streamline work processes, and work cooperatively and jointly with other support teams to provide quality service to customers.

Track and report on support activity to ensure that SLAs are met and work activity is meeting customer expectations.

Identify and implement opportunities for cost savings.

Relevant Skills/Experience:

Demonstrated ability to lead a small to mid-sized team.

Possess excellent verbal and written communication skills required for delivering technical presentations or other forms of documentation for various levels of technical and non-technical staff and management.

Experience providing leadership and coaching to direct reports.

Knowledge of networking, PC, infrastructure and/or telecom support best practices.

Ability to effectively manage vendors.

Ability to prioritize and delegate work activity and manage multiple tasks based on priority.

Process / procedure improvement and solution development, documentation, implementation.

Strong understanding of financial services environment.

Strong customer support experience and demonstrated customer service.

Bachelors degree in business or technology (or equivalent work experience).

Six (6) to eight (8) years combined work experience in technology management and/or financial institution.

Experience managing a mainframe (IBM AS/400) environment highly desired.


Please send resumes to:
Carl Grover
Carl.Grover@CDIcorp.comdf-tc

Experience/Skills
See Above

Other desired skills:
IT Manager
This job has expired.