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Job Information
Job title

IT Operations Support Manager

Company Irvine Technology Corp
Wage Not specified
Location United States, California, Cerritos
Employment type Contract to Perm
Education Not Specified
Year Experience 3 - 4 Years of Practical Experience
Travel Not Specified
Published on 8/10/2004
Description
Leading Healthcare organization seeking a strong IT Operations Support Manager for their corporate office.
Responsible for all computer production operations, changes, and support. Manage daily and scheduled production processes (e.g. Month-end process). Supervise and direct all Operations staff and operational processes. Responsible for the stability/availability of all production computing platforms to meet IS service levels. Responsible for operational proposal/project development and implementation. Disaster Recovery planning/implementation/testing. Also responsible for database administration and Change Management processes. Manage Data Center operations and facility/equipment maintenance. Perform scheduled IS operational/HIPAA policy and procedure reviews to ensure compliance. Maintain and update operational procedure manuals. Provide guidance/recommendations to staff on complex issues and direct involvement if necessary.

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Experience/Skills
Four-year degree or equivalent work experience. Minimum 3 years of supervisory experience. Excellent organizational and planning skills. Advanced Knowledge of AS400 systems and its desktop connectivity. Knowledge of PC systems, infrastructure methodology, and Help Desk operations. Excellent customer service skills. Strong verbal and written communications to clearly report and document reported problems. Ability to analyze critical problems and make recommendations to management. Must have the ability to communicate effectively with customers and assess customer satisfaction, and achieving results. Must possess effective and professional work ethics and habits. Self-motivated and takes initiative. Ability to maintain confidentiality. Ability to prioritize work and follow through. Budgeting and contract negotiation skills. Must have the ability to multitask and handle multiple concurrent tasks. Familiar with change management tools and their functionalities. Proficient with Microsoft Office and Microsoft Project. Ability to lift 50 lbs.


Other desired skills:
AS400, Project Management, Administration, NT
This job has expired.