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Job Information
Job title

IT Service Desk Technician

Company Synergy Solutions
Wage between $0.00 - $0.00 Annually
Location United States, California, Costa Mesa
Employment type Full Time
Education High School
Year Experience 4 - 5 Years of Practical Experience
Travel Not Specified
Published on 6/6/2007
Description
The I.T. Service Desk Technician-s role is to ensure nationwide company computer operation, in conjunction with East Coast staff, so that end users can accomplish business and engineering tasks. A minimum of two years equivalent work experience in an Information Technology Service Desk/Support position is required.

- Work with the I.T. Service Desk Team located on the East coast.
- Accurately record, track, and document incidents using Magic.
- Determine and apply diagnostic utilities to aid in troubleshooting.
- Perform hands-on system builds, fixes, and troubleshooting at the desktop level, including installation and upgrade of software, hardware, and configuring systems and applications.
- Perform post-resolution follow-ups to help requests.
- Develop help sheets, documentation, training materials, and FAQ lists for end users.
- Evaluate documented resolutions and analyze trends for ways to prevent future problems.
- Provide remote user support.
- Handle onsite back up tapes and the reporting of back up tape status for several locations.
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Experience/Skills
- Working knowledge of a range of diagnostic utilities, including VNC, ipconfig, ping, Event Viewer, Device Manager, System Information, Disk Administrator, etc.
- Comfortable working independently and with the support of East Coast staff via phone, and email as needed.
- Good written and oral communication skills with working experience creating effective written documentation.
- Mature approach with a focus on customer service, rapport-building, listening, and questioning skills.
- Experience with Active Directory and wireless functionality is a plus.
- Able to travel to other office locations with minimal notification as well as on a scheduled monthly basis.
- Dependable, results focused team player

Other desired skills:
IT Service Desk Technician
This job has expired.