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Job Information
Job title

IT Service Level Management Consultant

Company Humana
Wage between $0.00 - $0.00 Annually
Location United States, Kentucky, Louisville
Employment type Full Time
Education Not Specified
Year Experience 4 - 5 Years of Practical Experience
Travel Not Specified
Published on 4/8/2008
Description
Humana Inc., headquartered in Louisville, Kentucky, is one of the nation's largest publicly traded health benefits companies. Humana offers a diversified portfolio of health insurance products and related services - through traditional and consumer-choice plans - to employer groups, government-sponsored plans, and individuals.

Today, Humana is a leader in consumer engagement. Throughout its diversified customer portfolio, the company provides guidance that can both help lower costs and lead to a better health plan experience.

IT Service Level Management Consultant

This position is in the dynamic and growing area of IT Service Management. This position, in the IT Operations group, will work with multiple areas in IT to provide hands-on assistance for ITIL-based process design and implementation projects. This position will work with other team members to deliver IT Service Management assessments, workshops and implementation for ITIL processes.

The successful candidate must possess an understanding of IT terminology, be organized, have excellent written and verbal communication skills, and possess good customer service skills. Must be able to multi-task, and be pro-active in addressing issues quickly.

Specific responsibilities will include:
* Working with IT and business customers to define service requirements and acceptable service levels
* Monitoring of metrics and management reports
* Facilitating service review meetings with business customers and IT groups to identify under-achieving services and opportunities for improvement
* Participating in cross-organizational IT Perfect Service teams to achieve program goals
* Deliver ITSM presentations and training to all levels of the organization, including senior leadership
* Regular attendance at change advisory board meetings
* Working with IT Operations customers on the management of IT's Service Catalog
* Other special projects as necessary

Characteristics:
* Proven leadership skills
* Excellent written / verbal communication skills
* Objective, decisive, analytical problem-solver
* Persuasive presentation skills
* Driven by customer satisfaction
* Focused on quality
* Demonstrated & proven listening skills
* Cooperative & collaborative
* Willing to take the initiative

Requirements include:
* Knowledge of Humana business applications is a plus, but not required
* Experience interacting with internal groups including development and business users
* Group facilitation skills
* Bachelors degree or equivalent experience
* Business analysis skills
* ITIL Foundation certification is preferreddf-tc

Experience/Skills
See Above

Other desired skills:
IT Service Level Management Consultant
This job has expired.