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Job Information
Job title

IT Service Management Specialist (2112)

Company 2 Perot Systems 2
Wage Not specified
Location United States, Rhode Island, Providence
Employment type Full Time
Education Not Specified
Year Experience 4 - 5 Years of Practical Experience
Travel None
Published on 4/19/2006
Description
Perot Systems is a worldwide provider of information technology services and business solutions to a wide range of clients. With more than 18,000 employees and more than a billion dollars in revenue, Perot Systems has relationships with clients in financial services, healthcare, government services and commercial industries.

We are currently seeking an experienced IT Service Management professional in our Providence, RI location.

Job Role:
  • Ensure consistent application of our Standard Operational Practices
  • Initiate the Problem Management process for high impacting incidents, related incidents unsuccessful changes and missed Service Level commitments
  • Collaborate with functional teams and other Service Managers to improve service delivery.
  • Review incident, problem, and request aging and work with assignee group managers to ensure compliance with process guidelines
  • Facilitate regularly scheduled Change Management meetings and resolve change schedule conflicts
  • Generate and distribute operational and leadership reports
  • Act as liaison between the accounts based support teams and the Global Service Management organization
  • Conduct workshops to identify assess and address process deficiencies, ensure common understanding of process intention and operation
  • Maintaining OPAS configuration data
  • Perform Service Level Reporting to Management
  • Conducting standard and refresher training for Perot Systems

    Desired Skills:
  • ITIL Certification
  • Project Management experience
  • Understanding Service Levels
  • Experience writing end-user documentation
  • Stand up Training Experience
  • Good Presentation and Written Communication Skills (communicating with various levels within the organization appropriately)

    To be considered, applicants should have a minimum of 5 years Information Technology services experience, knowledge of industry-standard service support processes (incident management, change management, request management, and problem/issue management). The candidate must demonstrate a strong understanding and knowledge of Information Technology, included Data Center Operations, Distributed Server platforms, Network Operations and Application Development.

    Additionally, the individual we seek must have the ability to develop and present clear oral and written communications coupled with the ability to work with multiple levels of internal and client management. Project management and Crystal Reports knowledge is highly desired, with ITIL certification a definite plus.

    At Perot Systems, we are looking for candidates that have a high level of integrity, are tenacious and can thrive in a team environment. We will provide you with the tools and opportunities to enhance expand and support your personal and professional growth. The Associates at Perot Systems enjoy a very entrepreneurial, dynamic environment. We do not have a rigid corporate ladder in place for you to climb but rather a career path that allows you to explore career opportunities throughout the entire organization.

    In addition to a dynamic environment, Perot Systems will provide you with a very competitive salary, performance-based bonuses, ESPP, liberal tuition plan, company matching 401(k), health, dental and vision insurance coverage, paid holidays and vacation.

    Perot Systems is committed to Equal Employment Opportunity. It is the policy of Perot Systems Corporation to encourage and support equal employment opportunity for all Associates and applicants for employment without regard to sex, race, color, ancestry, religious creed, national origin, pregnancy, physical disability (including HIV and AIDS), mental disability, medical condition (Cancer), age (over 40), marital status, political affiliation, sexual orientation, disabled veteran or Vietnam era veteran status.df-tc

    Experience/Skills
    See Above

    Other desired skills:
    IT Service Management Professional
    • This job has expired.