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Job Information
Job title

IT Shift Supervisor in Salt Lake City UT

Company ConnectPoint
Wage between $0.00 - $0.00 Annually
Location United States, Utah, Salt Lake City
Employment type Full Time
Education Associate
Year Experience 1 - 2 Years of Practical Experience
Travel None
Published on 7/9/2008
Description
NOC Shift Supervisor


JOB DESCRIPTION



This position will be an escalation/coordination point for all mission critical and / or SLA impacting priority 1 incidents for the Data Center Network Operations team.


Supervise a group of network and server operations staff on evening shift to monitor and manage the open systems processing and network infrastructure.

This position will provide guidance and oversight in change implementations on servers and in the network.


Monitor restoration progress of all priority 1 incidents across the enterprise; engage in restoration for any major client or business impacting service interruption in a 7/24/365 data center environment.

Engage any internal or external resources needed to quickly restore service as it relates to managed infrastructure.

Regularly interact with management, clients and others to constantly improve processes, procedures, and methods.

Generate requested or required reports for customers and management. Standards/procedures are to be enforced at all times.

This shift is typically Mon-Fri 3:00pm - Midnight



Specific Requirements:


Possess and demonstrate strong leadership qualities.


Demonstrate concise problem determination skills.


Possess a true 'Sense of Urgency' to facilitate the quick resolution of problems.


Effective Problem Resolution skills through the use of Deductive Reasoning.


Broad, in-depth knowledge and experience of mainframe, distributed systems and network technologies.


Ability to effectively manage service restoration and support personnel simultaneously.


Effective verbal and written communications with both technical and non-technical personnel is required.


Ability to Drive' the processes to achieve incident resolution quickly and clearly.


Desktop application (Windows/Office) literacy.


Availability on a 24 x 7 basis via pager / cell phone.df-tc

Experience/Skills


Other desired skills:
IT Shift Supervisor in Salt Lake City UT
This job has expired.