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Job Information
Job title

IT Specialist

Company PricewaterhouseCoopers
Wage Not specified
Location United States, Illinois, Chicago
Employment type Full Time
Education Bachelor
Year Experience 4 - 5 Years of Practical Experience
Travel Not Specified
Published on 5/14/2007
Description
Provides local computer hardware and software support. Key Objectives and responsibilities include: help desk support/management, customer support on the desktop/laptop/network, customer service, national and local asset management, education and training of clients, compilation of records and reports related to production, machine malfunctioning, and maintenance.

Primary responsibilities of this role may include:
Receives work from and responds to service center tickets, walk-in or internal help requests.
Successfully troubleshoots and resolves or escalates problems in a timely manner while following consistent, standard approaches.
Complies with standard operating procedures and checklists in delivering quality solutions and service.
Communicates with internal/external contacts on matters requiring some explanation.
Manages expectations of the customer and provides quality customer service at all times.
Documents all work, including research and resolution related to service requests, in call tracking system
Travels to other firm offices as necessary
Actively participates in training and personal career development.
May participate on/be assigned to local or cluster project teams
As role requires, may perform asset management, network support, connectivity, telecom, project management, local & cluster related work, procurement.
Other duties as assigned


Requirements:


1 - 2 Years Experience
Experience in a professional/corporate environment or college graduate.
Experience in PC support, remote communications,local area networking, PDA's. Windows NT, 2000, XP Professional operating systems, software installation and configuration
Experience with Windows NT server operating systems and applications.
Experience with Lotus Notes, MS Office 2000, and XP Professional
Certifications such as A+, Network+, MCSE are helpful but not necessary.

Productivity, initiative, professionalism, customer service attitude, attention to detail and quality, ability to multitask, team focus, strong interpersonal skills, strong verbal and written communication skills and adherence to firm and US IT standard operating procedures.
Ability to adapt to a rapidly changing environment.
Strong skills utilizing Lotus Notes databases and Microsoft Office Suite
Understanding of technology/software relevant to team
Must be willing to work overtime as necessary for day-to-day operations and occasional weekend or after-hours coverage. May be required to carry cell phone, pager or blackberry.
Commitment to professional growth; seeks opportunities for development; looks for ways to share knowledge with others.df-tc

Experience/Skills
See above

Other desired skills:
IT Specialist
This job has expired.