IT Support Analyst/Help Desk #122684

I'm looking for an experienced Help Desk professional with Tier I/II level support. This is a high volume call center. Candidates with recent call center support in a help desk environment are encouraged to apply.

We are considering candidates local to the San Diego area only. Out of state, H1B, Corp-to-Corp, 1099 candidates will not be considered. Resumes from vendor services will not be accepted.

Job Description: Provide telephone help desk service on installations, answer wide variety of related computer technical questions, and problem resolution support for employees world wide. Help maintain reliability/functionality of our computing environment and meet the customer's needs. Provides first and second level technical support for PC, Linux, Unix, and printer problems; act as central point of contact for peripherals and office systems technologies (fax, cable modems, remote access methods, e-mail clients (Outlook and Eudora), software based fire walls and virus scanning software).


Skills/Experience: Superior customer service attitude, accountability, and ownership through problem resolution and closure. Thorough understanding of customers' desktop applications, operating systems and office systems technologies remote access methods, basic networking functions, e-mail clients (Outlook and Eudora) is essential. Must possess technical troubleshooting skills. Understanding of and commitment to documentation, escalation, and manage service calls. Requires experience with two or more of the following: Windows based OS's, UNIX, or Linux. 3 years practical experience in the computing industry minimum, 4 years practical experience in a corporate heterogeneous help-desk computing environment desired. 7/24/365 availability is required.
Additional Skills: Outstanding customer service skills, excellent troubleshooting skills, drive to assume more responsibilities.


Education Requirements: Associate's or Technical degree or equivalent courseware recommended. Bachelor's degree desired. Microsoft Certified Professional (MCP)or Microsoft Certified Systems Engineer (MCSE) preferred.

To be considered for this opportunity, send a copy of your resume, along with a cover letter highlighting your Help Desk experience to (see below)

Manpower is an Equal Opportunity Employer (EOE/AA)