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Job Information
Job title

IT Support Analyst

Company The Brokers Group
Wage between $0.00 - $0.00 Annually
Location United States, New Jersey, Ridgefield Park
Employment type 9+ Month Contract
Education Not Specified
Year Experience Less than 1 Year of Practical Experience
Travel None
Published on 3/24/2007
Description
Headquartered in Princeton, New Jersey, Technology Brokers is a full service staffing solution dedicated to providing qualified technology professionals to our clients. Technology Brokers provides Consulting/Contract, Temp to Perm, Full Time Permanent, and Project Outsourcing Solutions. Our thorough candidate pre-screening process allows us to present the most qualified professionals for any staffing need.
Our success is a result of strong client partnerships where we have a solid understanding of their corporate structure and how our candidates can contribute to their business. In addition, our solid relationships with our candidates allow us to find the best suited environment and opportunity for each individual. To review our credentials and accolades please go to our website:





Job Title: IT Support Analyst (Desktop and HelpDesk)

Keys of the position:
1 year contract position

Job Description:
-50/50 breakdown of helpdesk and desktop support, cand's must have experience in both roles
-3 person helpdesk, 25 calls a day, handle SW and HW issues including printers
-provide tier 1 support for lotus notes
-will use Asset Navigator Ticketing System
-occassional overtime, off hrs
-work rotating shifts for off hrs support(M-F 6-9 PM, 15 hrs/week every 3 to 4 weeks)

Addtional Description:
This positions primary responsibility is providing tier one support for all Eisai applications, Windows XP, and IBM laptop / desktop computers. Candidates will provide support through the helpdesk ticket system, telephone, manage ticket queue and call escalation.

Additional responsibilities include:

- Manage / maintain network printers.

- Build and rollout business systems as per EGC US Standards

- Image computers using Symantec Ghost

- Troubleshoot software, hardware and connectivity issues.

- Work with vendor technical support.

- Create user accounts and password resets.

- Work closely with Site Services on interoffice moves and various other projects/tasks.

- Occasional off hour support is also required.

Qualifications:

- Candidate must have minimum of 3 years

- Experience with HP, Canon and Richo printers

- Two - three yrs. exp with Microsoft productivity applications and operating systems.

- 2-3 yrs. exp. with IBM Hardware, Ghost and Norton Anti Virus

- Must have excellent communication skills to work closely with Eisai user community

- Knowledge of Microsoft Active Directory.

Pluses

- Experience with Lotus Notes client

- Experience with working in a validated environment (Pharma)

- Experience with audio/video equipment including video conferencing.
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Experience/Skills
Desired skills: .

Other desired skills:
IT Support Analyst
This job has expired.