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Job Information
Job title

IT Support Analyst

Company CDI
Wage Not specified
Location United States, South Carolina, Columbia
Employment type Full Time
Education Not Specified
Year Experience 4 - 5 Years of Practical Experience
Travel Not Specified
Published on 7/24/2008
Description
CDI has an exciting opportunity waiting for you! We are looking for exceptional people to help us grow! We are looking for an IT Support Analyst 2

Short Description:
Business Analyst with data analysis

Complete Description:
Interview customers to identify system needs
Document user needs identify systems impacted by necessary changes
Perform usability studies to recommend user interface and reporting changes
Monitor and interpret government mandates to identify additional process or system functionality or changes necessary to existing
Actively resolve day-to-day technology needs of the business unit with a focus on the analysis of processes dissecting problems and suggesting solutions, including complex systems process analysis, design, and simulation
Leverage knowledge of IS solutions and business support improvements as well as industry requirements to identify, propose, and influence customer business solutions
Identify marketing opportunities for potential customers and present systems and services products as solutions
Develop and maintain relationships with internal and external customer management, testers, and users as well as other IS staff and management
Facilitate communication between business units and IS to negotiate agreements and commitments
Assist in the business process redesign and documentation as needed for new technology
Participate in continuous review and update to ensure that processes meet changing business unit conditions
Develop training and testing materials for customers and other IS staff

Behavior Characteristics:
Candidates must want to stay at BCBS long-term because this is a multi-year project. Candidates must also be self-motivated because this is not a micro-management type environment.

Required / Desired Skills:

Business Analysis Required 3 Years
SQL Required 2 Years
Data Analysis Required 2 Years
QMF Highly desired 2 Years
Microsoft Access Highly desired 2 Years
Presentation Skills Required 2 Years
Usability Studies Highly desired 2 Years
Requirements Gathering Required 3 Years
Mainframe software and database Nice to have 2 Years
Client/Server software and database (SQL Server) highly desired 3 Years

Citizen Status: US Citizen

Scan functions are used to identify the most eligible candidates. Please be sure your resume appropriately identifies and details your experience with the required skills and software. AAP, EEO, DVHdf-tc

Experience/Skills


Other desired skills:
IT Support Analyst