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Job Information
Job title

IT Support Analyst

Company Ajilon
Wage between $0.00 - $0.00 Annually
Location United States, Tennessee, Nashville
Employment type Full Time
Education Not Specified
Year Experience 2 - 3 Years of Practical Experience
Travel Not Specified
Published on 8/11/2008
Description
Job Description: The job holder provides in-depth day-to-day support and leads problem solving and implementation efforts for specific technology products or applications. S/he applies knowledge of standard information system products and services to assist and resolve information system problems of callers and other help desk specialists. S/he ensures management escalation of high priority issues, prioritizes problem resolution efforts and coordinates administrative work between shifts. S/he also leads and trains less experienced Help Desk Specialists on assorted technical and customer-service issues and participates in analyzing client-identified issues related to procedures and standards.

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Experience/Skills
Minimum 3 to 5 years of technical experience required. Job holder must have a working knowledge of installing, configuring and supporting software, hardware and connectivity components of a single-user workstation.
S/he must have extensive experience with anticipating, recognizing and resolving various technical (hardware, software, application or operational) problems. S/he must also possess in-depth knowledge of products and services offered by the help desk and be able to provide appropriate support for product use.

Other desired skills:
IT Support Analyst
This job has expired.