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Job title

IT Support Coordinator

Company Ajilon
Wage between $0.00 - $0.00 Annually
Location United States, Illinois, Evanston
Employment type Full Time
Education Bachelor
Year Experience 4 - 5 Years of Practical Experience
Travel None
Published on 11/2/2009
Description
seeking an individual with strong analytical and troubleshooting skills to monitor and support various web-based and mainframe systems, and to engineer, control and support desktop, telephony, and networked environments. This position will work closely with the Director of Information Technology to ensure that all systems are responding within service level agreements established with our business partners.df-tc

Experience/Skills
. Provide support in the following areas:
. AS400 infrastructure, operations, and applications
. Desktop hardware and software
. Network layer support
. Web-based infrastructure, operations and applications
. Routine and ad hoc IT operations (e.g.: removable storage backups)
. Manage the support queue
. Assume responsibility for the quality of support delivered at NMSC - includes timely resolution of all support requests, ensuring proper documentation is delivered, and that appropriate root cause analysis is performed.
. Engineer changes to the physical infrastructure as business and technical needs dictate change - this includes (but is not limited to):
. Servers
. Workstations
. Printers
. Other hardware (e.g.: telephony, routers and switches, storage devices)
. Assist with the evaluation and resolution of system security issues
. Manage relationships with hardware and software vendor resources
. Researches alternatives for hardware and software solutions through all phases from gathering of requirements to selection and negotiation of pricing and terms.

. Bachelor's Degree in Computer Science
. 4-6 years of experience in desktop / network / hardware and software support
. Excellent customer service skills
. Excellent personal organization skills
. Excellent written and verbal communication skills
. Excellent troubleshooting and analysis skills
. Ability to work alone and in group settings
. Experience with software licensing and maintenance and hardware warranties
. Ability to interface with vendor resources

IT environment is currently a hybrid, in transition from legacy AS/400 applications, the majority of which are written in RPG and CL, to browser-based applications, the majority of which are written in Java. DB2/400 continues to be the primary relational database (RDBMS) source, supplemented by PostgreSQL.
 
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