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Job Information
Job title

IT Support Specialist

Company DPC
Wage Not specified
Location United States, New Hampshire, Portsmouth
Employment type Full Time
Education Not Specified
Year Experience 1 - 2 Years of Practical Experience
Travel None
Published on 5/8/2007
Description
Digital Prospectors is recruiting for the following position.
If interested, please contact Jennifer M. Gray at jgray@dpcit.com.

Job Title: IT Support Specialist
Location: Portsmouth, NH
Length: Perm
Salary: $55K - $60K

General Description:

Provides support to end users on a variety of issues. Identifies, researches, and resolves technical problems. Responds to telephone calls, email and personnel requests for technical support. Documents, tracks, and monitors the problem to ensure a timely resolution.


Typical Responsibilities:
=C2=B7 Helpdesk support =E2=80=93 1st level support of Helpdesk related issues and problems

=C2=B7 Level one support answering phones, emails, and walk-ins

=C2=B7 Installation of basic PC software applications (MS office Suite, etc)

=C2=B7 First level support for personal computer upgrades and installations

=C2=B7 Deployment of new personal compute

=C2=B7 Responsible for IT related procurement

=C2=B7 Physical inventory maintenance and documentation

=C2=B7 Other IT related support as necessary

Qualifications/Requirements:

One or more years providing technical/Help Desk support to a variety of users.

=C2=B7 Excellent written and verbal communication skills are required.

=C2=B7 Excellent Customer service skills are required.

=C2=B7 Excellent understanding of IT Helpdesk operations, personal computer hardware and software is recommended, knowledge of Microsoft operating systems and Office Suite applications a plus. Basic knowledge of Active Directory a plus.

=C2=B7 Familiarity with a variety of the field's concepts, practices, and procedures is essential.

Source of Direction:

This position will report to the Director of Information Technology

NOTE: This description does not describe all of the responsibilities inherent in this position.



Jennifer M. Gray
Digital Prospectors Corp
jgray@dpcit.com
www.dpcit.comdf-tc

Experience/Skills
See above

Other desired skills:
IT Support Specialist
This job has expired.